Symptoms
Possible Problems/ Solutions
I cannot access
the internet at all
Check the LCD display status. Make sure you
have network coverage in your area. Check
that your SIM card is active and enabled with
data services. Please wait 1–2 minutes for the
device to initialize. Confirm there is available
credit and that no other internet connections
are active. Also try switching your device off
and on and restarting your PC or Wi-Fi device.
The download
or upload speeds
are very slow
The speed is dependent on signal strength.
Check your signal strength and network type.
I secured my device
and have lost my
password(s)
Reset your device to factory defaults to erase
all stored passwords and encryption settings.
From the powered up state: Press the reset
button under the back cover, next to the USB
socket. Press gently with a pen tip or pin.
Your default security key is printed on your
security card and on the back of the device
under the battery.
PROBLEM
SOLVING
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