Telstra nbn FTTC, Quick Start Manual

Page 1: ...rted on the nbn TM Suitable for connection type FTTC Please follow these instructions if you selected a self install when you placed your order If you have a professional installation appointment with a Telstra technician they will set up your modem and nbn service for you ...

Page 2: ...ug all phone sockets in the premises 6 7 Finished set up 8 9 Set up steps 1 7 10 23 These steps must be followed for all connection types Connect your Wi Fi 24 25 Connect your device s optional 26 27 Connect your phone s optional 28 29 Troubleshooting 30 33 ...

Page 3: ...lowing alarms IF YES STOP Check with your equipment providers that services you rely on like medical fire and security alarms will work on the nbn network Monitored Fire Alarm Medical Alert Service Back to Base Security Alarm EMERGENCY ...

Page 4: ... longer work and leaving devices connected will affect the reliability of your nbn service During the set up of your nbn connection you won t be able to use your phone or services that rely on it such as alarms It s a good idea to have a mobile phone handy while you complete the installation You ll need to use the modem supplied in this kit to connect to nbn existing Telstra or BYO modems cannot b...

Page 5: ...k like this Refer to the diagram on the right Connect your device s into yellow port Computer IP Phone Eftpos Laptop Connect your phone into green port If you have a second phone line please refer to the instructions on page 29 of this guide ...

Page 6: ...ice into power outlet Start the install by opening the nbn connection box Be sure to read the warning sticker covering the ports of the device then remove and dispose of it nbn Connection Device nbn Connection Device power cord ...

Page 7: ...13 Plug nbn Connection Device into phone socket Cable with grey ends ...

Page 8: ...utes for all LED lights to turn solid blue otherwise you won t be able to connect to the internet nbn Connection Device power cord If the Connection light does not turn solid blue after 15 minutes please refer to Troubleshooting at the back of the booklet or call us DSL Connection and Power lights will show solid blue Can take up to 15 mins 3 ...

Page 9: ...17 Connect nbn Connection Device to Telstra Business Smart Modem Telstra Business Smart Modem Cable with red and yellow ends WAN ...

Page 10: ...19 Plug Telstra Business Smart Modem into power outlet Make sure the power point is switched on Telstra Business Smart Modem power cord ...

Page 11: ... modem is pressed in Only proceed to the next step after the Internet LED light is solid blue This could take up to 15 minutes Telstra Business Smart Modem power cord When connected Internet WAN and Wi Fi lights on the front of the modem will show solid blue 6 6 Internet Voice Wi Fi On Off WAN WPS DECT ...

Page 12: ...network available Solid Cyan 4G network available Solid Red No network available Solid Blue Fixed network active Flashing Red Backup mobile broadband active Fixed connection online LED lights on the front of the modem will show solid blue when a fixed network is active or flashing red when backup service is active 4GX USB Pro 4GX USB Pro Extender optional In the event that your fixed connection is...

Page 13: ... Security Key printed on the Wi Fi card Wi Fi card You can update your Wireless Access Name and Wireless Security Key via the control panel by entering telstra gateway into your browser Your Wi Fi details are also printed on the bottom of the modem Office Wi Fi Wi Fi 1 Wi Fi 2 Wi Fi 3 Wireless Network Name Office Wi Fi Wireless Network Name Office Wi Fi2 Wireless Security Key Password 123 ...

Page 14: ...computer or other devices directly to the yellow port on the Telstra Business Smart Modem To check your Internet is working go to your favourite website or telstra com au small business Cable with yellow ends LAN Connect your device s into yellow port Computer IP Phone Eftpos Laptop ...

Page 15: ... calls Test your phone is working by listening for a dial tone Connect your phones into green ports Analogue Phone Cordless Phone Fax Phone If you have a second phone plug this into the green FXS2 port Please refer to your Product Summary email for more information on your phone line connection details If you have an IP Phone please connect it to any available yellow port on the modem ...

Page 16: ...e an older style telephone wall socket If you have a telephone wall socket like the one pictured below you ll need to purchase an adaptor to connect to your nbn powered plan These can be found at most hardware or electronics stores Will I be able to use my telecommunications devices during set up Plugging in the nbn Connection Device will temporarily disconnect your existing services including you...

Page 17: ...uch as a kitchen laundry or under a window Do not cover your nbn connection device In some cases you may need to use a double adaptor extension cord or power board to reach your nearest power outlet Avoid using an extended telephone cable in its place as this can slow the speed of your connection Fixed connection online Phone LED Backup signal strength Having set up issues Check the diagram and th...

Page 18: ...35 nbn is a trade mark of nbn co limited and is used under licence are registered trade marks and are trade marks of Telstra Corporation Limited ABN 33 051 775 556 ...

Page 19: ...RO number 135361 ...