23
9.
9.
9.
9.
9. Ac
Ac
Ac
Ac
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able Use P
le Use P
le Use P
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olic
olic
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9.1
9.1
9.1
9.1
9.1 It is important that you comply with the Acceptable Use Policy when using
Telstra Pre-Paid Mobile Broadband service. Our Acceptable Use Policy deals
with our rights in respect of your service if your usage of the service:
z
causes you to breach Our Customer Terms of law;
z
causes us to breach the law;
z
results in us incurring liability to any person;
z
causes interference;
z
damages our reputation or brand; and
z
attempts to manipulate any limitations of our service.
Full details of the policy are available in Our Customer Terms which can be
found at tttttelstr
elstr
elstr
elstr
elstra.c
a.c
a.c
a.c
a.com.au/c
om.au/c
om.au/c
om.au/c
om.au/cust
ust
ust
ust
ustomer
omer
omer
omer
omerttttterms
erms
erms
erms
erms
10.
10.
10.
10.
10. C
C
C
C
Complaints
omplaints
omplaints
omplaints
omplaints
10.1
10.1
10.1
10.1
10.1 We aim to resolve all problems and complaints quickly and effectively. If
you have any concerns, please visit your nearest Telstra Shop or call us on
125 8880
125 8880
125 8880
125 8880
125 8880. If we are unable to resolve this matter to your satisfaction you can
contact the Telecommunications Industry Ombudsman (“TIO
TIO
TIO
TIO
TIO”). The TIO is an
office of last resort for complaints about telephone and internet services.
FREECALL™ 1800 062 058
1800 062 058
1800 062 058
1800 062 058
1800 062 058 TTY 1800 675 692
1800 675 692
1800 675 692
1800 675 692
1800 675 692
Translator and Interpreter Service: 131 450
131 450
131 450
131 450
131 450
Email: tio@tio
tio@tio
tio@tio
tio@tio
tio@tio.c
.c
.c
.c
.com.au
om.au
om.au
om.au
om.au
