Telstra Pre-Paid Mobile Wi-Fi, Getting Started Manual

Page 1: ......

Page 2: ...io Fr adio Fr adio Fr adio Fr adio Frequenc equenc equenc equenc equency Ener y Ener y Ener y Ener y Energy gy gy gy gy Your Telstra Pre Paid Mobile Wi Fi is a low power radio transmitter and receiver When switched on it intermittently transmits radio frequency RF energy radio waves The transmit power level is optimized for best performance and automatically reduces when there is good quality rece...

Page 3: ...the amendments Wi Fi Allianc Wi Fi Allianc Wi Fi Allianc Wi Fi Allianc Wi Fi Alliance Int e Int e Int e Int e Inter er er er eroper oper oper oper operability C ability C ability C ability C ability Cer er er er ertif tif tif tif tific ic ic ic ication ation ation ation ation The Telstra Pre Paid Mobile Wi Fi has completed the Wi Fi Alliance interoperability testing and is compatible with wireless...

Page 4: ...he f ains the follo ollo ollo ollo ollowing wing wing wing wing z Telstra Pre Paid Mobile Wi Fi z UniqueLogin WPA PasswordSecurityCard Pleasekeepthisinasafeplace z Getting Started Guide z USB Cable z AC Charger z Warranty card z Telstra Pre Paid Next G SIM Card Ac Ac Ac Ac Acc c c c ce e e e es s s s ssorie sorie sorie sorie sories av s av s av s av s availab ailab ailab ailab ailable f le f le f ...

Page 5: ...S Q WPS Q WPS Quic uic uic uic uick Ac k Ac k Ac k Ac k Acc c c c ce e e e es s s s ss But s But s But s But s Butt t t t ton on on on on Press this button to access the Wi Fi Protected Setup authentication process 4 4 4 4 4 D D D D De e e e evic vic vic vic vice Indic e Indic e Indic e Indic e Indicat at at at ator P or P or P or P or Panel anel anel anel anel The device indicator panel makes it ...

Page 6: ...ng Green Light Constant Green Light Constant Red Light Flashing Green Light Constant Green Light 1 1 1 1 1 Bat Bat Bat Bat Batt t t t tery ery ery ery ery Y Y Y Y Your T our T our T our T our Telstr elstr elstr elstr elstra P a P a P a P a Pr r r r re e e e e P P P P Paid Mobile Wi Fi F aid Mobile Wi Fi F aid Mobile Wi Fi F aid Mobile Wi Fi F aid Mobile Wi Fi Featur eatur eatur eatur eature e e e ...

Page 7: ...Pre Paid Mobile Wi Fi Ac Ac Ac Ac Activ tiv tiv tiv tivat at at at ate your T e your T e your T e your T e your Telstr elstr elstr elstr elstra P a P a P a P a Pr r r r re e e e e P P P P Paid Ne aid Ne aid Ne aid Ne aid Next G SIM C xt G SIM C xt G SIM C xt G SIM C xt G SIM Car ar ar ar ard by c d by c d by c d by c d by calling 125 alling 125 alling 125 alling 125 alling 125 8880 and f 8880 and ...

Page 8: ...i networks if you are unsure how to do this 2 Turn on your Telstra Pre Paid Mobile Wi Fi 3 Connect your Telstra Pre Paid Mobile Wi Fi by simply selecting the network called T T T T TTHS THS THS THS THS followed by a unique number 4 You will be prompted to enter your WPA security password these login details are included on your Security Card in your Telstra Pre Paid Mobile Wi Fi box 5 You should n...

Page 9: ...t up t t up t t up t t up t t up to 5 Wi Fi enab o 5 Wi Fi enab o 5 Wi Fi enab o 5 Wi Fi enab o 5 Wi Fi enabled de led de led de led de led devic vic vic vic vice e e e es s s s s to your Telstra Pre Paid Mobile Wi Fi via the Wireless Network Connection of each device You will need the WPA Security Key as supplied on your Security Card If the device you are trying to connect to the Telstra Pre Pai...

Page 10: ... need to be entered T T T T To c o c o c o c o connec onnec onnec onnec onnect t t t t t t t t to the T o the T o the T o the T o the Telstr elstr elstr elstr elstra P a P a P a P a Pr r r r re e e e e P P P P Paid Mobile Wi Fi w aid Mobile Wi Fi w aid Mobile Wi Fi w aid Mobile Wi Fi w aid Mobile Wi Fi web int eb int eb int eb int eb interf erf erf erf erfac ac ac ac ace e e e e simply type http 1...

Page 11: ...e Broadband account at My My My My My Ac Ac Ac Ac Acc c c c count ount ount ount ount for free just make sure your Telstra Pre Paid Mobile Wi Fi is connected to the Next G network You can visit My Account at http myprepaid telstra com where you can 1 Recharge your PrePaid account 2 Check you PrePaid balance and credit expiry 3 View your usage or recharge history ...

Page 12: ... Select recharge amount then 4 Enter your credit card details into the input field and follow the prompts Handy R Handy R Handy R Handy R Handy Rec ec ec ec echar har har har harge Hints ge Hints ge Hints ge Hints ge Hints To make it easier each time you want to recharge consider the following z Sav Sav Sav Sav Save e e e e your credit card details for future recharges You will be prompted to nomi...

Page 13: ...re Paid Mobile Broadband accounts This is ideal for a quick top up when you need it T T T T To r o r o r o r o rec ec ec ec echar har har har harge with Cr ge with Cr ge with Cr ge with Cr ge with Credit Me2U edit Me2U edit Me2U edit Me2U edit Me2U 1 Go to the My Account main menu 2 2 2 2 2 Clic Clic Clic Clic Click k k k k on CreditMe2U 3 3 3 3 3 Ent Ent Ent Ent Enter er er er er Telstra Pre Paid...

Page 14: ...979 150979 150979 150979 Your customer reference number is your 10 digit Telstra Pre Paid MobileBroadbandServicenumberlistedonthebackoftheTelstraMobileWiFibox Impor Impor Impor Impor Import t t t tant Not ant Not ant Not ant Not ant Note e e e e The credit is usually applied one banking day after we receive your payment Recharge with BPAY by using Phone or Internet banking with your financial inst...

Page 15: ...o buy r o buy r o buy r o buy rec ec ec ec echar har har har harge v ge v ge v ge v ge vouc ouc ouc ouc oucher her her her hers s s s s You can purchase recharge vouchers from retail outlets newsagents service stations and supermarkets nationally including ...

Page 16: ...area To access the internet simply 1 Power up your Telstra Pre Paid Mobile Wi Fi 2 Click C C C C Connec onnec onnec onnec onnect t t t t to logon 3 And don t f And don t f And don t f And don t f And don t for or or or orget get get get get you can also share your internet connection with up t with up t with up t with up t with up to o o o o 4 other Wi Fi enab 4 other Wi Fi enab 4 other Wi Fi enab...

Page 17: ...om ppmbb om ppmbb om ppmbb om ppmbb Handy Hint Handy Hint Handy Hint Handy Hint Handy Hint When travelling overseas the best way to recharge is by using your credit card Remember to recharge before you go Things you ne Things you ne Things you ne Things you ne Things you need t ed t ed t ed t ed to kno o kno o kno o kno o know w w w w z Network unlocking fee applies z Next G coverage depends on yo...

Page 18: ...our Telstra Pre Paid Mobile Broadband service 1 1 1 1 1 R R R R Regist egist egist egist egistering and Using Y ering and Using Y ering and Using Y ering and Using Y ering and Using Your Servic our Servic our Servic our Servic our Service e e e e 1 1 1 1 1 1 1 1 1 1 We provide the Telstra Pre Paid Mobile Broadband service to you mainly for your personal use 1 2 1 2 1 2 1 2 1 2 We will connect your...

Page 19: ... activated before the use by date printed on it 1 7 1 7 1 7 1 7 1 7 If you cancel your Telstra Pre Paid Mobile Broadband service other than as a result of our breach or we cancel the service as a result of your breach all unused credit in your account will remain with us 1 8 1 8 1 8 1 8 1 8 Any unused credit in your account after the Credit Expiry Date will remain with us 1 9 1 9 1 9 1 9 1 9 If yo...

Page 20: ...notification 3 2 3 2 3 2 3 2 3 2 Title in the Wi Fi modem will pass to you when you register the SIM card for that Wi Fi modem However risk in the Wi Fi Modem passes to you when you accept delivery of it 4 4 4 4 4 Changing O Changing O Changing O Changing O Changing Our C ur C ur C ur C ur Cust ust ust ust ustomer T omer T omer T omer T omer Terms erms erms erms erms 4 1 4 1 4 1 4 1 4 1 We can cha...

Page 21: ...ore we have provided it to you we may charge you any costs we incur 5 3 5 3 5 3 5 3 5 3 We may suspend or cancel a service in a number of circumstances for example where you are in breach of Our Customer Terms including using your service in a way which we reasonable believe is fraudulent poses an unacceptable risk to our security or network capability or is illegal it is necessary to restore or m...

Page 22: ...sonal use we do not accept liability for losses that result from the use of your service in connection with the conduct of a business However we will accept that liability if it cannot be excluded under any legislation If that liability cannot be excluded but can be limited under any legislation we limit our liability to resupplying repairing or replacing the relevant goods or services or payment ...

Page 23: ...tml html html html which sets out how your personal information is collected used and disclosed including for marketing purposes and your rights in relation to accessing and correcting that information You agree to the collection use and disclosure of your personal information in accordance with the Telstra Privacy Statement 8 8 8 8 8 T T T T Telstr elstr elstr elstr elstra F a F a F a F a Fairpla...

Page 24: ...a c a c a c a c a com au c om au c om au c om au c om au cust ust ust ust ustomer omer omer omer omert t t t terms erms erms erms erms 10 10 10 10 10 C C C C Complaints omplaints omplaints omplaints omplaints 10 1 10 1 10 1 10 1 10 1 We aim to resolve all problems and complaints quickly and effectively If you have any concerns please visit your nearest Telstra Shop or call us on 125 8880 125 8880 ...

Page 25: ...63 6988 03 9963 6988 03 9963 6988 03 9963 6988 03 9963 6988 For calls outside Melbourne 1300 850 115 1300 850 115 1300 850 115 1300 850 115 1300 850 115 For further information please go to t t t t telstr elstr elstr elstr elstra c a c a c a c a com au c om au c om au c om au c om au cust ust ust ust ustomer omer omer omer omert t t t terms erms erms erms erms and are trade marks and registered tr...

Page 26: ...firm your account is active by contacting us on 125 8880 P P P P Pr r r r rob ob ob ob oblem lem lem lem lem I am unable to see Telstra Mobile Wi Fi as one of my Wi Fi networks P P P P Pos os os os ossib sib sib sib sible C le C le C le C le Cause ause ause ause auses s s s s You may have disabled Wi Fi on your device You haven t updated Telstra Mobile Wi Fi is powered off The device name has been...

Page 27: ...e MicroSD card The maximum capacity is 32GB SDHC card You have no network coverage You have no network coverage Sugge Sugge Sugge Sugge Suggest st st st sted Solution ed Solution ed Solution ed Solution ed Solution Contact us on 125 8880 before you go overseas to ensure international roaming is enabled Try another MicroSD card and make sure the capacity and format is correct Try moving location un...

Page 28: ...use ause auses s s s s The APN is not set correctly The device has not connected yet Sugge Sugge Sugge Sugge Suggest st st st sted Solution ed Solution ed Solution ed Solution ed Solution Please check your configuration settings Check your service indicator LED s status Please wait 1 2 minutes for the Telstra Pre Paid Mobile Wi Fi to initialize The speed is dependent on signal strength Check your ...

Page 29: ......