Telstra Priority Assist Phone Setup Manual Download

Page: 8 / 9

Issue

What to check

If this works, then…

Ringer tone volume

is too low

Scroll through Menu options to Settings.

Select Ringer Volume. Use Up arrow to

increase volume.

Volume should increase.

Phone is beeping

intermittently and display

shows ‘Battery Low’

(i.e. no power to the unit

and the internal battery

pack is running low)

The phone is using its internal batteries.

Ensure the phone is connected to a 240V

power point and that it is switched on.

Beeping should stop and

display should clear once

mains power is restored.

Display is showing

‘Line Fault Call 132200’

This appears when the phone is not

connected to a working phone socket and is

operating in mobile mode. You can press the

Hide button to clear this temporarily, however

we recommend that you contact Telstra if you

suspect there is a line fault.

Display will clear and

return back to the home

screen.

Issue

What to check

If this works, then…

A blank display

Make sure the power adapter is plugged

into a 240V powerpoint and the other end

is plugged into the base of phone.
Make sure the power point is switched on.

The screen will display.

Low Signal Strength

(3G or 4G)

Check the antenna is screwed correctly

onto the phone. Ensure the antenna is in the

upright position. Move the phone to another

area in your premises and/or closer to a

window until more signal bars appear.

Signal Strength bar should

increase.

Screen displaying SIM card

with X

Check the SIM card has not been removed

from the device. Reset the SIM card and

ensure it is placed the correct way up.

3G or 4G icon should now

be seen in place of SIM

card (with cross) icon.

No dial tone

Place the phone back on the hook and pick it

up again. Check that the cable between the

Handset and main unit is connected.

Dial tone should be

restored.

Call volume is too low

Ensure the ringer is set to an adequate

volume level by increasing the volume using

the (- Vol +) button.

Volume should increase.

Troubleshooting

Need Support?

If you’re still having technical issues, please call Telstra on 13 22 00.

Handsfree

–

VOL

Mute

Summary of Contents for Priority Assist Phone

Page 1: ...1 1 An easy guide for setting up your phone Priority Assist Phone ...

Page 2: ... of an emergency Emergency back up via Telstra s 3G 4G network so you can continue to make calls in case of a service outage Up to 8 hours battery back up in case of a mains power outage 9 programmable speed dial keys so you can easily reach important contacts with one button press see page 11 for details An Emergency Contacts card for quick reference to your important contacts and speed dial numb...

Page 3: ... guide for setting up your Phone Priority Assist Phone PriorityAssistPhone QSG_V3 indd 1 2 9 19 9 07 am Emergency Contacts Keep track of your important contacts in case of emergencies Speed Dial Number Name Phone Number 1 2 3 4 5 6 7 8 9 1 4 5 6 7 8 9 M 0 2 3 Mute PQRS GHI JKL ABC R Back Calls List DEF MNO TUV WXYZ VOL Handsfree ...

Page 4: ... the grey phone cable supplied connect the phone to your telephone socket 3 Check for dial tone Pick up your handset and check that you have a dial tone If a dial tone is heard you will be able to make and receive calls now In the event of a phone line or power outage you should still hear a tone Your Telstra Priority Assist Phone will automatically switch over to the battery and or emergency mobi...

Page 5: ...he most of your phone by setting up these features Time date Speed dial numbers Important contacts If you have problems setting up your phone please call us on 13 22 00 Display screen Scroll down Back Scroll up Select Calls list Antenna Handsfree Speaker Alphanumeric buttons Handset Recall last missed call Select Mute Contacts Volume ...

Page 6: ... alphanumeric buttons to set current time 4 digits Select Next 5 Use the alphanumeric buttons to set current date Select Save You will hear a beep and see Saved on screen Time date Navigate to the Set time date menu to adjust the date and time as shown Important contacts NavigatetotheContactsmenutoinputthenames andphonenumbers asshown Speed dials Navigatetothespeeddialsmenu to input up to 9 speed ...

Page 7: ...Select OK 3 Select Ringer tone OK 3 Use Up arrow to increase volume or Down arrow to decrease volume Select OK 4 Use Up arrow to scroll through up to 15 melody options Select OK to save chosen melody Ringer tone Ringer volume Desk mount position Wall mount position Hook switch for desk mount Wedge shape under the top of phone Wedge shape under the lower edge of phone 1 4 5 6 7 8 9 M 0 2 3 Mute PQR...

Page 8: ...play Make sure the power adapter is plugged into a 240V powerpoint and the other end is plugged into the base of phone Make sure the power point is switched on The screen will display Low Signal Strength 3G or 4G Check the antenna is screwed correctly onto the phone Ensure the antenna is in the upright position Move the phone to another area in your premises and or closer to a window until more si...

Page 9: ... a battery installed This is so your phone can automatically draw on the phone battery power in the event of a power outage Your fully charged phone battery will remain operational for up to 8 hours in the event of a power outage Note It is important that your phone is plugged into a power source at all times This will ensure that your phone battery is fully charged when you need it Your Telstra P...

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Telstra Priority Assist Phone, Setup Manual

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