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Help
Battery icon does not appear to be
filling
• Try cleaning the charging contacts.
• Check that the mains power is correctly
connected.
• If the above measures do not correct the
problem, replace the battery.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your Telstra
Slim Touch 9650 base may be on the line.
Answering machine does not record any
messages
• Make sure the answering machine is switched
on. See page 35.
• The memory may be full, please delete some
old messages to free up space. See page 36.
Answering machine messages have the
wrong date and time
• Have you manually set the date and time? See
page 12.
Cannot access your messages from
another phone
• Have you changed the remote access security
PIN code? See page 39. Always keep a note of
the new PIN code in a safe place.
• Has remote access been disabled? To enable
remote access, see page 38.
• Make sure you are calling from a touch-tone
telephone. When dialing a number, there
should be tones. If there are clicks, then it
is not a touch-tone telephone and cannot
activate the answering machine.
• The answering machine might not detect the
remote access code when your announcement
is playing. Wait until the announcement is
over before entering the code.
• There might be interference on the telephone
line you are using. Press the dial pad keys
firmly when dialing.
