THIRD-PARTY WIRELESS MANAGEMENT SOFTWARE
• You will need to close or disable any third-party wireless management
software. If you leave it enabled you may not be able to successfully install
your Telstra Business Broadband Service with a wireless connection.
• If you require assistance, please call Telstra Business Technical Support
on 13 2999.
HAVING ISSUES WITH YOUR ROUTER?
If you’re having trouble with your router, try to establish what the issue
may be:
• Check the power supply from the socket to the router is plugged in properly
and switched on at the wall.
• Check the phone service to see if you get a dial tone, and if you can make and
receive calls. If not, you may have a problem with your phone line.
For assistance contact Telstra Business Technical Support on 13 2999.
This should give you a good idea of whether the problem is in the router or
elsewhere. A few examples of issues are provided below and on the
following pages.
If the light on the router is not solid green when using your
Ethernet connection:
• The Ethernet light on your router will be solid green when connected and will
flash when communicating with your computer.
• If the Ethernet light on the router is not solid green or flashing, please check
that the Ethernet cable is plugged in correctly.
• If the light still does not show a solid green or flashing light, for assistance
call Telstra Business Technical Support on 13 2999.
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