Telstra TG797n V3, Getting To Know Manual

Page 1: ...GETTING TO KNOW YOUR ADSL BUSINESS NETWORK GATEWAY ...

Page 2: ...service Please make sure you keep it in a safe place as you may need to refer to it again at a later date we suggest you save a copy to your computer As a Telstra Business Broadband customer you ll be able to access a range of web and mail services including state of the art security options account management tools and flexible plans ...

Page 3: ...WHAT S INSIDE 03 Getting started 07 Getting connected 09 Installing ADSL filter splitter 12 Using business mail 16 Problem solving 29 What it all means 2 ...

Page 4: ...security card MAKE A NOTE OF YOUR TELSTRA DETAILS Email Address This is your Business Mail address Wi Fi SSID This is the name of your wireless network Wi Fi WPA This is the unique wireless security key set during install Username for Broadband Access This is the username for configuring your router to access to the internet Password for Broadband Access This is the password for configuring your r...

Page 5: ...YOUR ADSL BUSINESS NETWORK GATEWAY TG797N V3 1 3 5 2 4 6 7 8 USB Port DSL Port for Grey telephone cord Main power reset Ethernet Ports for Yellow Ethernet cables 4 ...

Page 6: ...no activity Flashing Green A wireless device is paired and network traffic is ongoing Off No device is paired 3 Voice Green LED Solid Green VoIP service is registered and no traffic running Flashing Green VoIP service is registered and traffic is running Off No serviced is registered 4 WAN Green LED Solid Green DSL line is synchronised and working Slow Flashing Green Trying to detect a DSL carrier...

Page 7: ...shing Orange DECT is in pairing mode and is registering 7 WPS Green LED Red LED Solid Green WPS setup successful Off Idle mode Fast Flashing Red WPS error detected Intermittent Flashing Red WPS session overlap 8 Status Eco Power Green LED Red LED Blue LED No LED Solid Green Power on all required services are up and running Flashing Red Device is booting up Solid Red One of the required services ha...

Page 8: ...ettings supplied on your wireless security card Your username and password for broadband access will also be factory re set meaning you will need to re enter these details to connect to the internet GETTING CONNECTED Once the self install CD has been inserted into your computer follow the prompts to complete installation You will be guided through the following steps 1 Setting up your new router 2...

Page 9: ...d to the internet via ADSL the USB device will enable you to stay connected to the internet via the Next G network Note Mobile broadband usage charges will apply Before installing your mobile broadband device you will need to ensure that it is compatible The Self Install CD will confirm which options are available to you You will also need to have your SIM PIN provided with the USB device ready wh...

Page 10: ...ine is connected After you have installed the filter splitter we recommend that you test the phone to make sure it works the same way as it did before the installation To test your phone connection check if you have a dial tone and that there is no interference on your phone line If you don t have a dial tone or there is interference on the line please review and repeat the steps above If your rou...

Page 11: ...all mounted phones share the same phone number as your ADSL service 1 Remove phone from wall Apply firm upwards pressure on the telephone until it is released from the mounting screws on the wall plate Then remove the short cable from the wall plate leaving it attached to the phone 10 ...

Page 12: ...red firmly 3 Connect phone to filter splitter Plug the short cable on the phone into the socket on the front of the filter splitter that is labelled Local Phone Next align the mounting holes on the phone with the mounting screws on the filter splitter Then slide the phone downward until it stops sliding and is secured firmly Finally to connect the router to the filter splitter plug it into the soc...

Page 13: ...ernet access by using the Webmail function Each POP mailbox comes with basic virus and SPAM filtering This will reject known unsolicited bulk email SPAM messages that may contain viruses or other potentially malicious content malware and certain attachments such as exe bat pif and cmd files This will prevent potentially harmful content not yet handled by virus filtering updates from reaching your ...

Page 14: ... to only handle the receipt storage and downloading of email messages To send email a SMTP facility is required which Telstra provides This is available by setting your email client to smtp telstrabusiness com or an alternate address we may specify Important Telstra may vary the size and volume of emails that may be sent using the Telstra Business SMTP Mail Server to reduce the impact of SPAM 13 ...

Page 15: ...ddress or fax you nominated on your Telstra Business Broadband order It is important that you specified an active email account that would not have been affected in the transition from your old email to your new email address If you have not received this letter please contact Telstra Business Technical Support on 13 2999 to have a new letter issued When you have your Business Mail welcome letter ...

Page 16: ...o to https missioncontrol pm telstra com 2 Go to the Help Me tab 3 Click on Help Documents 4 Click on Business Mail 5 Open the Business Mail Quick Reference Guide or Administrator Guide for in depth instructions 6 Follow the instructions provided Important if you are not an experienced computer user you may need some assistance from your IT Specialist when setting up your email client Otherwise co...

Page 17: ...TERING IS NECESSARY If you have ADSL installed you need filters to attach to the outlets that don t provide the signal to your ADSL router As all voice conversations take place below 4 KHz the filters are built to block everything above 4 KHz preventing the data signals from interfering with standard phone calls Any of the following devices that share the same telephone line as your Telstra Busine...

Page 18: ...oadband service via this Install CD are not part of an existing network Computer networks require an IP address to be allocated to your computer s network card When connecting to Telstra Business Broadband using the Install CD you must allow the router to allocate you an IP address automatically this is known as a dynamic IP address or DHCP If you are not sure how your business network is set up a...

Page 19: ...et a dial tone and if you can make and receive calls If not you may have a problem with your phone line For assistance contact Telstra Business Technical Support on 13 2999 This should give you a good idea of whether the problem is in the router or elsewhere A few examples of issues are provided below and on the following pages If the light on the router is not solid green when using your Ethernet...

Page 20: ... telephones dial up computer modems including internal modems fax machines answering machines back to base alarm systems and FOXTEL Digital installations 2 That you have not connected the router into a filtered socket 3 Whether there are any telephone extension leads connecting any device on the telephone line including your ADSL router extension leads can cause problems on the line 4 Whether ther...

Page 21: ...ck of the router Next press and hold the reset button for at least 10 seconds then release the button The router will follow the boot up sequence and the Status Eco Power light will flash red and green for up to 60 seconds Wait until it turns solid red again Your router is now reset to its factory defaults Once you have factory reset your router please run the Install CD selecting Installation Typ...

Page 22: ...eed assistance please call Telstra Business Technical Support on 13 2999 If a problem is reported on the Service Status page this indicates Telstra is aware of the problem and is working to fix it as quickly as possible Your connection speed Your service speed is affected by a number of factors including the capacity and popularity of websites your computer configuration network congestion and you...

Page 23: ... Click Finish then relaunch Internet Explorer and try launching website Setting up your Email To receive and send email you will need to set up your Business Mail POP service Follow the instructions on pages 12 13 How do I set up my Business Mail service YOUR BUSINESS MAIL Checking your email settings For help with configuring your Business Mail email accounts please login to the Mission Control a...

Page 24: ...tings It is important to be aware that Telstra may not support any changes you make to your router s configuration You may have to remember and be responsible for any changes you make The only way you can access or make changes to your router settings is when you run your Install CD or by accessing the Web Graphical User Interface GUI on the router To access your GUI you need to open a web browser...

Page 25: ... to use the same domain name for Telstra Business Broadband your dial up email account will no longer be available to you To ensure you do not lose any email in the transition please ensure that you create all of your required mailboxes using Business Mail before you apply to have your domain name re delegated or cancel your dial up connection Alternatively if you are cancelling your dial up conne...

Page 26: ...s Broadband service via the Telstra Next G network This network which you may use with your Telstra Next G mobile phone gives you the freedom of internet access via the Telstra Next G network in most places across Australia using your laptop or handheld device Please note that this is not a Wi Fi network it is much larger and uses different technology The difference between Wi Fi and wireless is s...

Page 27: ...his Install CD may change some of your computer s network settings eg DHCP DNS Proxy settings etc Computer networks require an IP address to be allocated to your computer s network card When connecting to Telstra Business Broadband using the Self Install CD you must allow the router to allocate you an IP address automatically this is known as a dynamic IP address or DHCP If you are not sure how yo...

Page 28: ...ty purposes the WPS button on your TG797n v3 device has been disabled This is to ensure that your Wi Fi network cannot be made public by unauthorised parties Please Note The TG797n v3 comes with a Wireless security card which has the default SSID and Wi Fi WPA wireless security key printed on it This is the unique code that your router will use to secure your Wi Fi network As part of the Self Inst...

Page 29: ...o for more information on Telstra Business Broadband You can find more information on Telstra Business Broadband offerings at http www telstra com au business enterprise business products internet data index htm 28 ...

Page 30: ... capacity Broadband services can carry huge amounts of data Low bandwidth or narrowband services like dial up carry far less Bandwidth is usually expressed in terms of data flow 256 kbps or 512 kbps for example because it translates into speed when you re browsing the internet BITS PER SECOND Most internet service providers including Telstra rate broadband plan speeds in kilobits per second eg 256...

Page 31: ... the internet into your computer That data could be anything from a web page or an email to a streaming video file ETHERNET Ethernet is a very common Local Area Network LAN technology In other words it s a way of connecting computers and computer equipment Wired ethernet connections usually use RJ45 type connectors FAQS Frequently Asked Questions FAQs are literally just that and are usually the he...

Page 32: ...e an ADSL modem but with some additional features built in eg IP routing multi port Ethernet switch and Wi Fi access SPLITTER A splitter is a special filter that separates your internet signal from your phone ADSL or pay TV cable signals A central splitter is an even more advanced filter which is required when you have several outlets on the same line as your Telstra Business Broadband service SSI...

Page 33: ...gy to power its components and respond to user activity WPS Wi Fi Protected Setup that allows for users to add wireless clients to your network Note this is disabled by default WPA Wi Fi Protected Access FOXTEL marks are used under license by FOXTEL Management Pty Limited NETGEAR is a registered trademark of NETGEAR Inc in the United States and other countries Apple Mac OS and AirPort are trademar...

Page 34: ...FOR MORE INFORMATION CALL 13 2000 VISIT telstra com business VISIT A TELSTRA STORE OR PARTNER ...