Why do I need to disable my firewall software before starting the Telstra
Business Broadband installation?
Your firewall software may think that the Telstra Business Broadband
installation program is an intruder because it is changing settings and
writing information to your hard drive.
Temporarily disabling your firewall prevents it from interrupting or even
stopping the installation software from doing its job. If you have any trouble
disabling your firewall, you should ask the software retailer or check the
software company’s website for help/FAQ information.
I have an email account from my dial-up connection. Can I still use that
email address in addition to my Business Mail POP Account?
If you continue to maintain your dial-up account after connecting Telstra
Business Broadband, and you are intending to use a different domain name
(eg yourname@companyname.com.au) for Business Mail, then you will still
be able to access your dial-up email.
However, if you cancel your dial-up account or wish to use the same domain
name for Telstra Business Broadband, your dial-up email account will no
longer be available to you.
To ensure you do not lose any email in the transition, please ensure that you
create all of your required mailboxes using Business Mail before you apply to
have your domain name re-delegated or cancel your dial-up connection.
Alternatively, if you are cancelling your dial-up connection and moving to a
new domain name at the same time, your existing provider might be able to
maintain your email accounts for a short period after disconnection. You will
be able to access your old dial-up email accounts using webmail, or by having
all email forwarded to your new business mail accounts.
To set up your Business Mail POP email accounts, you will need the Business
Mail welcome letter sent to the email address or fax number specified on
your application.
If you do not have a copy of this letter, please contact Telstra Business
Technical Support on 13 2999 to have a copy resent to the contact you
specified on your original application form.
Once you have this letter, go to the ‘Mission Control’ website (below) to set
up your Business Mail POP email.
https://missioncontrol.pm.telstra.com
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