40-400-00001, Rev. A
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Warranty and Service
ILS-1000 Warranty Information
Teltone warrants this product to be free from defects in material and workmanship
for a period of two years, given proper installation and usage. At its sole discretion,
Teltone will repair or replace free of charge any unit found to be defective during the
warranty period. Units found defective beyond the warranty period will be repaired or
replaced at a flat rate.
ILS-1000 Configuration Software Warranty Information
LIMITED WARRANTY. Teltone Corporation warrants that the Software will perform
substantially in accordance with the accompanying written materials for a period of
ninety (90) days from the date of receipt and that the media containing the Software
will be free from defects in materials and workmanship under normal use and
service for a period of ninety (90) days from the date of receipt.
NO OTHER WARRANTIES. Teltone Corporation and its suppliers disclaim all other
warranties, either express or implied, including, but not limited to implied warranties
of merchantability and fitness for a particular purpose, with regard to the Software,
its media, and any accompanying hardware. This limited warranty gives you spe-
cific legal rights. You may have others which vary from state/county to state/county.
Some states/counties do not allow limitations on implied warranties, so the above
limitation may not apply to you.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES. In no event shall Teltone
Corporation or its suppliers be liable for any damages whatsoever (including without
limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, or any other pecuniary loss) arising out of the use of or inability to
use the Software or the accompanying hardware, even if Teltone Corporation has
been advised of the possibility of such damages. Because some states/counties do
not allow the exclusion or limitation of liability for consequential or incidental dam-
ages, the above limitation may not apply to you.
Return Procedures
If a unit is found to be defective, contact Teltone Repair Order Entry at 1-800-426-
3926 or (206) 487-1515 to obtain a Material Return Authorization (MRA) number.
When returning units, provide the following information:
Unit model number, unit part number, and serial number
•
Teltone MRA number
•
All fault information available
•
Complete shipping and billing address
•
Repair purchase order