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40

Support

29.  The TELUS Services help desk will provide telephone assistance on 

a reasonable efforts basis, via the telephone number and during the 

hours specified on the Services Web site. Assistance is limited to your 

problems using the Services and may exclude problems related to certain 

equipment and software, as specified by TELUS, in its discretion.  You 

acknowledge that charges may apply to certain support services, as 

specified by TELUS. TELUS cannot guarantee the resolution of any 

particular problem or Services interruption. 

30.  You acknowledge and agree that from time to time TELUS may send 

you updates and notices regarding the Services to you via email and/or 

TELUS mobility text message.

31.  During the term of this Agreement, TELUS will provide, at its option, 

remote diagnostic support or on-site support (including, at TELUS’ 

option, repair or replacement of equipment that is defective in material 

or workmanship) for TELUS-owned TELUS TV digital boxes. 

32.  During the term of this Agreement, TELUS will provide, at its option, 

remote diagnostic support or on-site support for TELUS TV digital 
boxes owned by you. However, additional charges may apply to on-site 
support of such TELUS TV digital boxes.

Content warning

33.  You acknowledge that some of the programming content, information 

and material that is available through the Services may be offensive or 
objectionable to you and you agree that TELUS is not responsible or 
liable for any harm or damage suffered by you or any third party as a 
result of offensive or objectionable content. TELUS recommends that 
minors using the Services be supervised by an adult. 

Acceptable use of the services

34.  You agree that you will not at any time attempt to:

a.  circumvent any Services programming blackouts or portions thereof 

or access any Services programming or portions thereof without 
registering for the Services and paying the applicable fees and 
charges to TELUS;

b.  tamper with or modify the TELUS TV digital box or any other 

Services equipment to avoid payment of fees or charges or for any 
other purpose;

c.  use the Services from a location other than your Delivery Address;

d.  resell, distribute, redistribute, publicly display or perform, publish, 

broadcast, or re-broadcast any portion of, use of or access to, the 
Services;

e.  share your usernames or passwords for the Services or any portion 

of, use of or access to, the Services with anyone except members 
of your private residence who you have authorized to use the 
Services;

f. 

exploit or use any portion of the Services for any commercial 
purpose or in any commercial setting;

g.  use the Services to create or compile a collection, database or 

directory of content;

h.  circumvent, reverse engineer, decrypt, alter, modify or interfere 

with any aspect of the Services;

i. 

scan or probe another computer system;

j. 

obstruct or bypass computer or network identification 
procedures;

k.  engage in unauthorized computer or network trespass;

l. 

export equipment, software or data outside of Canada or the United 
States in contravention of applicable export control legislation;

m.  post, upload, reproduce, distribute or otherwise transmit 

information or materials where such activity gives rise to civil 
liability, or otherwise violate the rights or assist others to violate 
the rights of TELUS or any third party; such violations include but 
are not limited to engaging in copyright infringement, trade-mark 
infringement, patent infringement, misappropriation of trade 
secrets and defamation;

n.  post, upload, reproduce, distribute, or otherwise transmit 

information or materials where such activity constitutes a criminal 
offence, or otherwise engage in or assist others to engage in any 
criminal offence; such offences include, but are not limited to, 
unauthorized use of a computer, defamatory libel, obscenity, child 
pornography, harassment, stalking, uttering threats, mischief in 

relation to data and fraud;

o.  engage in or assist others to engage in any activity that otherwise 

violates established or accepted network etiquette, violates 

applicable charters, FAQs, policies, rules or guidelines of TELUS 

or other parties, disrupts or threatens the integrity, operation 

or security of the Services or any TV or Internet system, elicits 

complaints from other Services, TV or Internet users or third 

parties, is contrary to any law or regulation or, in the sole judgement 

of TELUS, is otherwise objectionable; 

p.  o t h e r w i s e   v i o l a t e   T E L U S ’   A c c e p t a b l e   U s e   P o l i c y   a t 

http://mytelus.com/inter net/nv/aup.do

, as it may be 

updated from time to time;

q.  use or register TELUS’ trade-marks, trade names, trade dress, 

or logos, including without limitation any such trade-marks, trade 

names, trade dress, or logos displayed on any Services channels 

or Web site(s) operated by TELUS, without TELUS’ express prior 

written permission; or

r. 

allow, assist or encourage any other person or entity to engage in 

any of the foregoing activities.

35. If at any time you become aware of any violation, by any person or 

entity, of the acceptable use rules set out in Section 34 above, which 

involves your account, you agree to immediately notify TELUS, by 

means specified on the Services Web site, and provide TELUS with 

assistance, as requested, to stop and/or remedy such violation.

36.  Without limiting any of TELUS’ rights to suspend, restrict or terminate 

your Services account as described elsewhere in this Agreement, TELUS 

may suspend, restrict or terminate your Services account without notice 

if, in TELUS’ sole and absolute discretion, you have violated any of the 

acceptable use rules set out in Section 34 above. You acknowledge and 

agree that TELUS shall not be responsible or liable to you or any third 

party for any suspension, restriction or termination of your account.

Proprietary rights

37.  TELUS grants you a limited, non-exclusive, non-transferable, revocable 

right to receive the Services content, subject to your compliance with 

TELUS TV agreements

Summary of Contents for IP 1000

Page 1: ...TELUS TV IP1000 Instruction Manual...

Page 2: ...Welcome to TELUS TV...

Page 3: ...ital box system 10 TELUS TV digital box and TV set 10 TELUS TV digital box VCR and TV set 11 TELUS TV digital box TV and audio video receiver 12 using an RF modulator 13 initializing your TELUS TV dig...

Page 4: ...g Call History 30 deleting individual calls 30 deleting entire Call History 30 turning Call Display and Call History off 31 finding technical information 31 searching for programs 32 using search by c...

Page 5: ...number using the number buttons on your remote control See Registering your TELUS TV system on page 14 A unique number for each TELUS TV digital box will be provided to you by your TELUS TV installer...

Page 6: ...ansform the way you watch TV Now that s cool TELUS TV features 100 digital channels with superior picture and sound quality Your choice of over 200 digital channels including movies US Superstations a...

Page 7: ...d so heated air rising from it will not flow around other devices A TELUS technician will install your new system However you may wish to reinstall add to or change the installation yourself at a late...

Page 8: ...ire a second TELUS TV digital box Both digital boxes must be wired by a TELUS technician to receive service connecting inputs and outputs The TELUS TV digital box has several inputs and outputs that c...

Page 9: ...using the RCA cables provided Antenna Cable In If your TV does not have any video inputs you need an RF modulator to connect your TELUS TV digital box to your TV The TELUS technician will supply the...

Page 10: ...hod 1B to connect your TELUS TV digital box to the VCR 3 Connect the Ethernet cable yellow Connect one end of the Ethernet cable to the ETHERNET WALL OUTLET a TELUS TV technician will have installed t...

Page 11: ...al box to the corresponding jacks on your A V receiver Then connect the Video output on your A V receiver to the Video input on your TV set 3 Connect the Ethernet cable yellow Connect one end of the E...

Page 12: ...home entertainment system turn your TV on 3 Tune the TV to the correct Video source You must select the correct Video Input on your TV to see the TELUS TV picture If you used a Coaxial cable with the...

Page 13: ...uction Manual and or your TELUS TV Quick Reference Guide for your future reference 2 Enter the registration number by using the number buttons on the remote control Remember to install the batteries i...

Page 14: ...all others turn off 4 Point your remote control at your TV or device Press and release the PLAY button then wait 5 seconds to see if your device turns off If your device does not respond continue to...

Page 15: ...or DVD player in the remote control codes located at mytelus com tv under SUPPORT Select DOWNLOAD USER GUIDES If you cannot find the brand of your TV in the remote control codes list please follow the...

Page 16: ...LAST Tunes to the previously selected channel PAGE UP Displays previous set of list items PAGE DOWN Displays next set of list items INFO Displays text information about the selected program EXIT Clear...

Page 17: ...de Press the GUIDE FAV button on your remote control to display the TELUS TV Guide Press the MENU button on your remote control to display the Interactive Program Guide Press the green buttons on your...

Page 18: ...t device If the device you want to operate does not respond when you press buttons on your remote control the remote is probably in the wrong mode Press the device button that matches the device you w...

Page 19: ...o display the TELUS TV Guide or select GUIDE from the displayed MENU options The TELUS TV Guide displays channel number name of program and time It lets you view programs for the next 7 days TELUS TV...

Page 20: ...rmat to what is found on the mytelus com Web site only it s all on your TV getting to the myTELUS channel There are 2 ways to get to the myTELUS channel 1 Enter channel 1 on your remote control or 2 S...

Page 21: ...et Reminders or Autotunes 1 With your remote control press the GUIDE FAV button to display the TELUS TV Guide screen 2 Highlight the program at the time you want to schedule and press the OK button 3...

Page 22: ...o check your VCR instructions to receive the video source from the TELUS TV digital box 4 If your TV has multiple video inputs ensure the TV is set on VIDEO 1 or VIDEO 2 whichever the VCR Video input...

Page 23: ...s with manufacturers 2 Ensure the date and time are correct on your VCR before you program it 3 Put a blank tape into the VCR If you are using an old tape rewind it to the beginning and check that the...

Page 24: ...e GUIDE FAV button on your remote control several times The name of the active Favourites List is displayed under the video window Favourites Lists The Favourites function lets you customize the way p...

Page 25: ...etting passwords identification Passwords are required to Display Parental Control View blocked programs Purchase Video On Demand programs A TELUS TV password is always a 4 digit number You can set or...

Page 26: ...ratings to the right change to red 6 Highlight and select the SAVE CHANGES box to save your changes and return to the Parental Control menu entering a Parental Control password You will be prompted to...

Page 27: ...r TELUS TV digital box location If you have more than one TELUS TV digital box you may want to name each box to help you locate each box in your home This will allow you to easily customize the settin...

Page 28: ...e option to delete pop ups from appearing on your TV by selecting CANCEL as soon as the incoming call information is displayed Format 1 is the default setting it provides the user with a single line s...

Page 29: ...specific call to view the details deleting individual calls Select DELETE then press OK when viewing the specific details of a call deleting entire Call History If you are on the CALL HISTORY page the...

Page 30: ...our TELUS TV service turning Call Display and Call History off If you turn these features OFF on your TV they will not affect the Call Display service on your telephone 1 Press MENU on your remote con...

Page 31: ...channel number 2 To see the next set of search results press the PAGE DOWN button on the remote control 3 Press the OK button or highlight the DONE box to complete using search by title to find a pro...

Page 32: ...red for verification Back Return to the VOD program information screen purchasing TELUS Video On Demand The TELUS Video On Demand VOD function lets you rent movies and watch them at any time that is c...

Page 33: ...re still available to watch Highlight titles to display purchase information in the program information area Select titles to watch or re purchase VOD purchase reminder and confirmation If earlier pur...

Page 34: ...e control button functions REVERSE Rewind the movie choose from 3 speeds PLAY Play the movie FORWARD Fast forward the movie choose from 3 speeds RECORD Not functional PAUSE Pause the movie press PAUSE...

Page 35: ...u use the Parental Control feature to block content by rating then all regular broadcast programs and Video On Demand programming that have been rated will be blocked according to your specifications...

Page 36: ...tructions between your remote control and the front panel of the TELUS TV digital box Do the batteries in your remote control need to be replaced Poor audio quality Are the RCA audio output cables fro...

Page 37: ...US Privacy Commitment at http www telus com privacy privacy html as it may be updated from time to time the TELUS Privacy Commitment You hereby agree that TELUS and or its agents may collect use and d...

Page 38: ...e instances alternative Services programming may be provided in place of blacked out programming General practices and limits 20 You acknowledge that TELUS may establish general practices and limits c...

Page 39: ...or network identification procedures k engage in unauthorized computer or network trespass l export equipment software or data outside of Canada or the United States in contravention of applicable ex...

Page 40: ...LE FOR LOSS DELETION OR ALTERATION OF ANY TRANSMISSIONS OR PROGRAMMING CONTENT e TELUS IS NOT RESPONSIBLE OR LIABLE FOR ANY ACT OR OMISSION OF ANY THIRD PARTY INCLUDING BUT NOT LIMITED TO ANY THREATEN...

Page 41: ...N CHARGE IS A PRE ESTIMATE OF DAMAGES SUFFERED BY TELUS AS A RESULT OF SUCH EARLY TERMINATION AND IS NOT A PENALTY TELUS will process your termination request effective the date your request is receiv...

Page 42: ...ed by TELUS for purchase of the Equipment the Equipment ordered by the Customer including any taxes that may be levied upon the sale of the Equipment collectively the Charges Payable and the Customer...

Page 43: ...rivacy Commitment a copy of which is located at www telus com privacy and hereby consents to the collection use and disclosure by TELUS and its agents of the Customer s personal information collected...

Page 44: ...S or consent through other methods as long as an objective documented record of Customer consent is created by the Customer or by an independent third party For the purposes of the foregoing sentence...

Page 45: ...6 7 14 17 18 20 21 24 36 myTELUS channel 7 17 21 naming your digital box 28 29 outputs 9 10 Parental Control 7 20 24 26 28 33 36 password s 20 24 26 28 33 34 36 RF modulator 10 13 rating 24 26 27 33...

Page 46: ......

Page 47: ...el Code Aux Device Model Code Aux Device VCR DVD Player how to contact TELUS If you need technical support please email or call TELUS TV technical support 310 MYTV 310 6988 Customer service telustv te...

Page 48: ...2006 TELUS 09 06 Printed in Canada NFQ3TTVMANUAL1E...

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