TELUS Optik TV, User Manual

Page 1: ...Optik TV User Guide Check out our Optik TV video tutorials through the help centre in the On Demand menu or online at telus com helpcentre ...

Page 2: ...icon in the table of contents on the next page There are videos available for all topics with the icon Access the Optik video tutorials two ways n Watch the tutorials on your TV 1 Press 2 Use to select Help centre and press 3 Use to select Optik TV and press 4 Use to select the tutorial topic that interests you n Online at telus com helpcentre Check out our Optik TV video tutorials Quick tip When ...

Page 3: ...isplay on your TV 20 Parental Control 21 Using your Optik TV PVR 24 PVR Anywhere 24 Controlling live TV 24 PVR menu 25 Recording programs 25 Managing recording conflicts 30 Applications 31 Applications 31 Settings 32 Display Settings 32 Descriptive video 33 Digital audio output 33 Frequently Asked Questions 34 Troubleshooting your Optik TV system 36 Key customer records and contact information 38 ...

Page 4: ...nition HD programming and with the Interactive Programming Guide planning your TV viewing is a breeze You can use keyword search to find your favourite programs or actors and even find out what else is on while watching your current program with Picture in Picture browsing Plus get convenience and flexibility with Optik TV applications Access Facebook on screen record shows on the go and access TV...

Page 5: ...ch your shows from any TV in your home with a digital box and record up to 3 shows at once Plus manage your PVR with the Optik remote record app on your smartphone tablet or Internet connected computer Please keep this guide handy It s filled with tips and easy to follow instructions that will help you every step of the way For more information visit telus com tvhelp or call 310 MYTV 6988 ...

Page 6: ...o the TELUS network HD Lit when the digital box is configured to display HD content Record Lit on all digital boxes when a PVR recording is in progress Menu Displays onscreen menu Navigation Moves selection up down left or right USB Not currently enabled 6 7 5 4 3 2 1 8 2 The following illustrations outline your digital box HD or HD PVR functions and connections Digital boxes may not be exactly as...

Page 7: ... These connections are ideal for VCRs and older TVs The audio ports can be used independently if other video connections have been used RCA Video Audio 2 Out These duplicate connections are available for users with multiple devices Optical This is an all digital audio connection It is ideal for audio receivers Video Out Connects to the antenna jack on the TV Video In For TELUS installer use only P...

Page 8: ...ith most TVs DVD players VCRs and A V receivers For a guide to programming your remote watch the tutorial through the On Demand menu or online at telus com helpcentre or visit telus com optikremote Once you have programmed your remote select the device you want to power on by first pressing either or and then pressing ...

Page 9: ...volume VOL Decreases volume CH PG Scrolls through the program listings and menus one page at a time CH PG MUTE Turns all sound on and off PREV Returns to the previous channel and shows picture in picture of the last 5 channels you viewed DELETE Deletes letters or numbers entered OPTIONS Displays the current screen s shortcuts RECORD Records live TV REW FF Reverses or fast forwards your On Demand m...

Page 10: ...els between 600 and 695 3D Content 3D TV is here and taking entertainment to the next level All Optik TV hardware is 3D ready all you need is a 3D TV and glasses TELUS provides special event 3D programming on channel 656 included with all Optik TV subscriptions Also check out our 3D On Demand movies available 24 7 through the On Demand menu Optik TV requires your TV 3D input format to be set to Si...

Page 11: ...n select areas households are able to watch or record up to 4 live TV programs and 3 of the programs can be in HD If you try to watch or record more live TV programs than you have available feeds your Optik TV service will present you with options to select the programs that you wish to watch or record For example if 3 live TV programs are being watched and a fourth TV is turned on to watch anothe...

Page 12: ...easily find your favourite TV shows On Demand and PPV programs Categories Lists channels that are grouped together by subject matter genre or content provider Using your Optik TV service Recordings PVR only View recordings Lists all in progress and completed recordings Scheduled Lists all future recordings Add a recording Allows you to record a program using search the guide or by entering the cha...

Page 13: ...Controls Allows you to block On Demand titles PPV events and programs by channel rating or content Restart system Reboots your digital box All your user settings will be saved Optik TV Account Create an Optik TV account to use applications like remote record and Optik on the go Applications Facebook Surf Facebook right on your TV Musicroom Allows you to easily access commercial free Galaxie music ...

Page 14: ...ram Information Provides details about a highlighted program including the title time rating description and cast information if available Guide Displays program listings by time and channel Programming view Displays 2 hours of program listings Quick tip To view a list of all programs on a channel use to highlight the channel logo and number and press Quick tip To go forward or backward in the gui...

Page 15: ...gether so you can easily surf through your favourite channels Surf zone Channels Surf zone Channels Recorded TV 1 Movies 220 249 Local 2 18 Music 250 399 Networks 19 68 French 400 498 Family 69 89 International 500 597 News 90 105 High Definition 598 899 Sports 106 133 Mature 900 959 Lifestyle 140 169 Premium Sports 1001 1049 Variety 170 199 Radio stations 3696 3898 Learning 200 218 Quick tip When...

Page 16: ...ies and press n HD n PPV n Family n News n Sports n Lifestyle n Movies n Music n En Français Customizing your guide Customize your guide so that it shows only the channels you watch the most 1 Press 2 Use to select Settings 3 Use to select Television and press 4 Use to select Customize your guide and press 5 Use to highlight available channel s and press to add or remove the channel s A green chec...

Page 17: ... list 5 Navigate to Save and press to save your changes A green checkmark will appear next to the channels that are included in your favourites list Selecting your favourites list 1 Press 2 Use to select Favourites under Live TV and press Editing your favourites list 1 Press 2 Use to select Settings 3 Use to select Television and press 4 Use to select Set up favourites and press 5 Use to highlight...

Page 18: ... and press 4 Repeat step 3 to enter more letters a To enter a number navigate to 123 and press b Navigate to highlight a number and press c To return to the alphabet navigate to ABC and press 5 Navigate to highlight the desired search result and press to view upcoming episodes of the same program or different programs with the same cast 6 Use to highlight the program title and press 7 Use to highl...

Page 19: ...e to watch with subscription to the channel Renting an On Demand program 1 Press 2 Use to select a category in the main menu Use arrow to browse a desired category 3 Use to browse titles Press to select the title A Program Summary screen will appear for you to rent the video watch a preview or save to wishlist 4 Select Rent and press 5 Navigate to Rent for and press to confirm rental The video wil...

Page 20: ...tals Use to select the movie you would like to watch and press 3 Use to Watch icon to start playing the movie New features for On Demand My Wishlist Bookmark movies that you would like to watch by selecting the heart icon on the program information page To view the movie titles on your wishlist simply select My Videos and then My Wishlist Search Quickly find a movie by searching for the title acto...

Page 21: ...nels 675 and 676 Charges will appear on your next month s bill 1 Press 2 Navigate to highlight the PPV event that you want to purchase and press 3 Press to display the Program info screen for that event 4 Navigate to Rent for and press 5 Navigate to Rent for and press A rental confirmation message will appear on your screen Cancelling a PPV purchase To cancel your PPV purchase please do so before ...

Page 22: ...one To find out more or subscribe to Call Display call 310 MYTV 6988 Call Display settings 1 Press 2 Use to select Call Display settings and press 3 Navigate to Enable Call Display and press to turn Call Display on or off 4 Use to select the desired notification timeout period and press This allows you to select the length of time you d like the Call Display pop up to appear on your screen 5 Navig...

Page 23: ...ntrols and press 4 Use to select Parental Controls and press 5 Create a 4 digit PIN using the number pad on your remote control 6 Confirm the 4 digit PIN by re entering the PIN Creating a rental locking PIN Prevent unauthorized rentals of On Demand or PPV programs by creating a rental locking PIN This PIN is independent of your Parental Control PIN 1 Press 2 Use to select Settings 3 Use to select ...

Page 24: ...Enter your 4 digit Parental Control PIN with the number pad on your remote control 6 Use to highlight Change next to the blocking option you want to use and press Refer to the blocking option table on page 23 to choose your preferred blocking option s You must lock the Adult programs option to block adult rated content 7 Use to make you selection and press 8 Navigate to Save and press Using your O...

Page 25: ... block selected channels Movie ratings Allows you to block programs rated G PG 14A 18A R or A When you choose to block by rating all programs with higher ratings will also be blocked To block Adult Movies you must set the adult program to locked Canadian TV Allows you to block programs rated E C C8 G PG 14 or 18 classifications When you choose to block by rating all programs with higher ratings wi...

Page 26: ...orded program on a different TV 1 Press on the recorded show you are watching 2 Go to another TV and turn on the digital box 3 Press 4 Use to select the same show and press 5 Select Resume play and press to start viewing the recording from where you left off Controlling live TV When you re watching a show your PVR will save it for up to 90 minutes so you can pause rewind and fast forward whenever ...

Page 27: ...yed in the guide regardless of which digital box you are watching TV on The record light will remain lit on all your digital boxes including your PVR during a recording Recording a single episode 1 Press 2 Navigate to the program that you wish to record 3 Press Quick tip Sometimes programs like sporting events will run a little longer than their scheduled time But if you extend the recording time ...

Page 28: ... stop recording and press 3 Use to select Stop recording and press Cancelling a future recording 1 Press 2 Use to select Scheduled 3 Use to select the program that you wish to cancel recording and press 4 To cancel a recording of n An episode select Don t record press and then select Cancel episode or Cancel recording and press n A series Use to select Series record info press then select Cancel s...

Page 29: ...2 Select Recordings 3 Use to select PVR Storage and press Deleting a recorded program 1 Press 2 Use to highlight the recorded program that you want to delete and press 3 Use to select Delete and press 4 Use to select Delete and press to confirm deletion ...

Page 30: ...time a Navigate to STOP RECORDING and press b Use to select a time period and press n To protect your recordings from being deleted automatically a Navigate to Keep until and press b Use to select one of the following and press n Keep until space needed Deletes the program automatically when space is needed n Keep until I delete Stores the program until it is manually deleted n To change the time ...

Page 31: ...g to view the Recorded TV menu Unlocking a recorded program 1 Press 2 Use to select the recorded show that you want to watch and press 3 Select Play and press 4 Press to unlock the recorded program 5 Enter your Parental Control PIN 6 Use to select one of the following options and press n Don t unlock n Unlock this program The program will be automatically locked again after 2 hours n Unlock all TV...

Page 32: ...e the conflict Resolving a recording conflict 1 To cancel recording the program that caused the conflict use to select Don t record and press or To resolve the conflict by changing which programs to record use to select Resolve conflict and press 2 Use to select the program s you want to record and press All the other program s will no longer be marked with a red record icon Until a conflict is re...

Page 33: ...read alongs Facebook Surf Facebook right on your TV screen Check status updates view photos in a full screen slide show and tell your friends what you re watching with the click of a remote Call Display see page 20 See the name and number of who is calling you on your TV screen Musicroom Enjoy your favourite Galaxie or local radio station on Optik TV s Musicroom New and coming soon Multi View Catc...

Page 34: ...ropriate for your TV 6 Navigate to Continue and press 7 Navigate to Start test and press The system will verify whether your TV can display the selected setting 8 If you can see the video on your screen use to select Keep setting and press to save Or if you see a black screen your TV may not be able to display the selected setting or it may not be properly connected to your digital box Use to choo...

Page 35: ...dio and press 4 Use to select Audio language and press 5 Use to select Descriptive video and press 6 Navigate to select Save and press Digital audio output Digital audio output allows you to adjust your audio settings 1 Press 2 Use to select Settings 3 Use to select Audio and press 4 Use to select Digital audio output and press 5 Navigate to select Stereo or Surround sound and press 6 Navigate to ...

Page 36: ...turn off after 4 hours Optik TV HD PVR is Energy Star qualified When not in use for 4 hours the PVR will automatically enter standby mode to conserve energy But don t worry your scheduled recordings will not be interrupted What is the difference between On Demand and Pay Per View On Demand offers a selection of movies and TV shows that you can rent at any time and watch as many times as you want w...

Page 37: ...ble to record at least 55 hours of HD programming or 140 hours of standard definition programming How many programs can I record at once At a minimum you can record 3 live programs at once on your PVR and one of these programs can be in HD Depending where you live you may be able to record more than 1 show in HD at a time How many recordings can I watch simultaneously Up to 4 recorded programs can...

Page 38: ...y Check to ensure that your TV is set to the right video input Ensure that the TV channel is set to the appropriate channel to match the settings on your Optik TV digital box and VCR DVD Video 1 2 etc Check the back of your Optik TV digital box and any additional devices to ensure that all of the cables are firmly connected Make sure that all the connections are made according to the appropriate c...

Page 39: ...ions Check to ensure that your cables are firmly attached Some programs have black bars on the side of the screen The black bars appear when you watch standard definition programming on your HDTV You can minimize or remove the black bars on the side of your screen by pressing OPTIONS on your remote control and navigate to select the optimum setting for your TV The Optik TV digital box seems to be ...

Page 40: ...ptik TV digital box 2 registration device ID Optik TV digital box 3 registration device ID Optik TV digital box 4 registration device ID Optik TV digital box 5 registration device ID Optik TV digital box 6 registration device ID Key customer records and contact information ...

Page 41: ... and removing the cover may expose you to dangerous voltage and other electrical hazards You will also want to avoid connecting any equipment to the USB ports on the back of your Optik TV digital box They re for future use only and you could potentially damage both the equipment and the digital box Cleaning Wipe with a damp cloth when necessary Do not use liquid or aerosol cleaners Remote control ...

Page 42: ...ent billing period Your continued use of the Services following any amendment shall be deemed to be your acceptance of the amended Service Terms waiver of any additional notice requirements and agreement to pay for the Services in accordance with the amended Service Terms 1 What TELUS Provides a Services TELUS will provide you with the ability to receive video and audio programming channels at you...

Page 43: ... not agree to pay or is impractical because TELUS cannot reasonably acquire the equipment facilities or rights required to extend its network facilities to your premises TELUS reserves the right to change its telecommunications network at any time which may result in changes to rates or to the availability of programming TELUS assumes no liability whatsoever for any claims damages losses or expens...

Page 44: ... receipt Bills made available through the Internet are received when they are posted Charges not paid before the end of the grace period shown on your bill are assessed a late payment charge of 2 per month 26 82 per year calculated from the billing date for those charges which you must pay in addition to all other amounts owing to TELUS Administrative and collection charges may apply in accordance...

Page 45: ...ility of such damages or losses If for any reason a TELUS Entity becomes liable to you or a third party arising out of or in any way connected with the Services regardless of the form or cause of action or the number of claims asserted the aggregate liability of the TELUS Entities to you or such third party is limited to the greater of 20 and the fees paid by you to TELUS for the particular Servic...

Page 46: ... shall apply and be construed in those circumstances as if such provision had never been written The failure of TELUS to require or enforce strict performance of any provision of these Service Terms in a particular instance shall not be construed in other circumstances as a waiver of any right conferred upon TELUS Limited warranty What the Warranty Covers This warranty is restricted to the origina...

Page 47: ...4 15 23 25 26 36 37 On Demand Video On Demand 2 7 9 11 16 17 18 21 23 34 35 40 41 Outputs 11 33 37 Parental Control 11 17 21 23 29 34 PIN 17 19 21 23 29 Pay Per View PPV 2 9 11 14 16 19 21 23 34 35 Personal Video Recorder PVR 3 4 7 9 10 19 24 30 34 35 Rating 11 12 21 22 23 34 Recording conflicts 30 Registration numbers 38 Remote control 6 21 22 34 36 37 39 Search 2 7 10 11 16 Settings 10 11 14 15 ...

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Page 49: ...l Rights Reserved A TEAM 2010 Twentieth Century Fox Film Corporation All rights reserved Hanna 2010 Focus Features LLC All Rights Reserved Distributed exclusively in Canada by Alliance Films All Rights Reserved Diary of a Wimpy Kid 2 Rodrick Rules 2011 Twentieth Century Fox Film Corporation All rights reserved DIARY OF A WIMPY KID WIMPY KID and Greg Heffley image are trademarks of Wimpy Kid Inc Co...