TELUS – changing the way business communicates
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TELUS Voice Mail Combined Service
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User Guide Version 1.0
Welcome to TELUS Voice Mail Combined
This guide will get you up and running and help you
understand the features of this service.
Here are a few tips to help you get started. Use
the following keys when you are in your mailbox to:
Complete an entry or skip instructions
Return to a previous menu or exit
Greetings
This is the message callers will hear when you are
unavailable. There are 2 main greetings to choose
from:
Personal greeting
– This is a greeting that you
may record using your own voice. Your greeting
may be up to 60 seconds in length.
Standard system greeting
– If you don't want
to record your own greeting, you can use the
standard system greeting, which will tell callers
you are unavailable.
Numbers and passwords
Access number
– Call this number to set up the
mailbox and retrieve messages or if calling from
home, just press
. If you do not know
your access number you can look it up
at telus.com/callingfeatures.
Mailbox number
– This is your 10 digit phone
number (area code + phone number).
Temporary password
– This is your 10 digit
phone number (area code + phone number).
Permanent password
– 4 to 15 digits that you
choose, it should not be your phone number and
cannot start with zero.
Setting up your voice mail
From your own phone
1. Dial .
2. Listen to the voice instructions. When prompted,
enter your temporary password (see left).
From another phone
1. Dial your access number (see left).
2. Listen to the voice instructions. Press
and
enter your mailbox number. When prompted,
enter your temporary password (see left).
3. Follow the voice instructions for creating your
permanent password using guideline above
(Number and Passwords).
4. Record your name, then press
.
5. Press
to record your greeting, then press
.
This greeting is what callers will hear before they
leave a message for you. Your mailbox is now
ready to use.
6. Press
to exit. Whenever you exit your
mailbox, you should press
until the system
says “Good-bye.”
Alias mailbox set up
Your alias number is your cellular phone number,
and you have one mailbox for both your primary
and your alias number.
Currently, all settings such as greetings, recorded
name, and passwords are the same. Callers will
hear the same greeting regardless of which
phone number they dial. You will use the same
password to log-in regardless of which phone
number you dial from.
If you wish to create settings that are unique to
your alias number, see the instructions in the
section following for
“Customizing your alias
mailbox options
”.
getting started
