Send messages
The first 25 message destinations/month are free,
additional message destinations are 10¢ each.
You can send messages to other TELUS Voice
Mail users throughout AB and BC without ringing
their phone.
From the main menu press
to record your
message, then press
at the end of your
message.
Enter the destination mailbox number(s) or enter
a distribution list number and press
to send.
You can also have the system deliver this
message to someone without a mailbox.
Just enter their phone number and the system
will call them to deliver the message.
Forward messages
The first 25 message destinations/month are free,
additional message destinations are 10¢ each.
You can forward messages to other TELUS Voice
Mail users or to people without a mailbox. After
listening to a message, press
to record your
introduction, key in the destination mailbox or
phone number, then press
.
Reply to a message
The first 25 message destinations/month are free,
additional message destinations are 10¢ each.
After listening to a message, press
to record
your reply, then press
. If the message was left
from a TELUS Voice Mail user, your reply will be
deposited in their mailbox. If the person does
not have TELUS Voice Mail, the system will call
the sender's phone number to deliver your
recorded reply.
Call sender
After listening to a message, press
to try
to call the person who sent you a message.
30 minutes North America return calling is
included free.
Listen to callers while they leave messages
When a call is forwarded to your mailbox, you will
hear a brief ring tone. From this time, you have
21 seconds to begin monitoring the call by
picking up your phone.
To end monitoring, hang up and the message will
continue to be recorded.
If you choose to intercept the call, quickly
depress the switch hook or press your '
link
' or
'
flash
' key (if your phone has one) and begin
speaking with the caller.
If you are monitoring a call and you hear your
Call Waiting, you can connect to the Call Waiting
call by using the '
link
' or '
flash
' key or quickly
depressing the switch hook. This will disconnect
you from the caller you were monitoring and that
caller will continue to leave a message in you
mailbox without interruption.
Once you have intercepted a monitored call and
are speaking with that caller, your Call Waiting will
work just the same as it does on any other call.
When you hear the Call Waiting tone, you can
choose to pick up the second caller or allow
them to forward into your mailbox.
Only one call at a time is available for monitoring.
TELUS – changing the way business communicates
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TELUS Voice Mail Combined Service
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User Guide Version 1.0
