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PROBLEM:
There is no heart rate reading.
SOLUTION:
Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
Check your exercise environment for sources of interference such as high power lines, large motors, etc.
YOU MAY EXPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding
onto the heart rate handlebars.
• Constant movement and vibration due to constantly holding the heart rate grips while exercising.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palms is especially thick.
NOTE: Outside interference sources such as computers and fluorescent lights may cause the heart rate
reading to be erratic.
If the above troubleshooting section does not remedy the problem, discontinue use.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for your local dealer to service your elliptical, they may need to ask detailed questions about the
symptoms that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front, back or inside? What kind of noise is it
(thumping, grinding, squeaking, chirping etc.)?
• If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy?
Does the resistance respond when pushing the buttons on the console? Does the resistance constantly
cycle through the levels during the workout?
• Has the machine been maintained per the maintenance schedule?
• Does the problem occur when using the handlebars? Without using the handlebars?
Answering these and other questions will give the technicians the ability to send proper replacement parts
and the service necessary to get you and your Tempo Fitness elliptical running again!
HEART RATE TROUBLESHOOTING
PLEASE CALL YOUR LOCAL DEALER FOR SUPPORT.
ARE THE SOUNDS MY ELLIPTICAL MAKES NORMAL?
WHY IS THE ELLIPTICAL I HAD DELIVERED LOUDER THAN THE ONE AT THE STORE?
HOW LONG WILL THE DRIVE BELT LAST?
CAN I MOVE THE TRAINER EASILY ONCE IT IS ASSEMBLED?
Our ellipitcals are some of the quietest available because they use belt drives and friction free
magnetic resistance. We use the highest grade bearings and belts to minimize noise. However,
because the resistance system itself is so quiet, you will occasionally hear other slight mechanical
noises. These mechanical noises, which may or may not be intermittent, are normal and are caused
by the transfer of
significant amounts of energy to a rapidly spinning flywheel. All bearings, belts and
other rotating parts will generate some noise which will transmit through the casing and frame. It is
also normal for these sounds to change slightly during a workout and over time because of thermal
expansion of the parts.
All fitness products seem quieter in a large store showroom because there is generally more
background noise than in your home. Also, there will be less reverberation on a carpeted concrete
floor than on a wood overlay floor. Sometimes a heavy rubber mat will help reduce reverberation
through the floor. If a fitness product is placed close to a wall, there will be more reflected noise.
The computer modeling we have done indicated virtually thousands of maintenance free hours. Belts
are now commonly used in far more demanding applications such as motorcycle drives.
Your elliptical has a pair of transport wheels built into the front legs. It is easy to move your elliptical
by rolling it on the front transport wheels. It is important that you place your elliptical in a comfortable
and inviting room. Your elliptical is designed to use minimal floor space. Many people will place
their ellipticals facing the TV or a picture window. If at all possible, avoid putting your elliptical in a
unfinished basement. To make exercise a desirable daily activity for you, the elliptical should be in a
comfortable setting.
COMMON PRODUCT QUESTIONS
