80
connected
to
the
device
or
not.
If
ping
succeeds,
then
check
whether
the
Proxy
Server
feature
is
enabled
on
your
browser.
If
enabled,
disable
it
immediately.
In
case
that
ping
fails,
press
and
hold
the
"RESET"
button
on
your
device
for
7
seconds
to
restore
factory
default
settings,
and
then
run
“ping192.168.2.1”
again.
4)
Contact
our
technical
support
for
help
if
the
problem
still
exists
after
you
tried
all
the
above.
2.
Q:
What
should
I
do
if
I
forget
the
login
password
to
my
device?
Reset
your
device
by
pressing
the
Reset
button
for
over
7
seconds.
Note:
All
settings
will
be
deleted
and
restored
to
factory
defaults
once
you
pressed
the
Reset
button.
3.
Q:
My
computer
shows
an
IP
address
conflict
error
after
having
connected
to
the
device.
What
should
I
do?
1)
Check
if
there
are
other
DHCP
servers
present
in
your
LAN.
If
there
are
other
DHCP
servers
except
your
router,
disable
them
immediately.
2)
The
default
IP
address
of
the
device
is
192.168.2.1;
make
sure
this
address
is
not
used
by
another
pc
or
device.
In
case
that
two
computers
or
devices
share
the
same
IP
addresses,
change
either
to
a
different
address.
4.
My
computer
can
neither
log
in
to
the
device
nor
access
Internet,
and
there
is
a
yellow
triangle
with
an
exclamation
mark
shown
in
the
network
adapter
icon
on
the
right
bottom
corner
of
my
computer
desktop;
how
am
I
supposed
to
deal
with
it?
This
problem
occurs
because
your
network
card
has
not
been
assigned
with
an
IP
address.
If
your
computer
is
set
to
obtain
an
IP
