Tendr Care Hub, User Manual

Page 1: ...Care Hub User manual ...

Page 2: ...in 1 x User manual Index 1 In the box Pairing your smartphone Prepare your device for pairing Pairing your smartphone to the device Home screen main features Video setting bar and shortcut Call button functionalities What the LED light colour means Set alerts FAQs 1 2 4 6 9 11 12 13 14 15 ...

Page 3: ...from the Apple App Store or Google Play by typing Tendr Care Hub You can also use your phone to scan the QR code above 1 2 Complete the sign up Create your account by entering your email address and setting a password to give you access to the app then press Sign up Enter your personal information and select Save 2 ...

Page 4: ...1 3 Now you should be in the home screen Press Add device and follow the on screen steps The app will guide you to complete the configuration 3 ...

Page 5: ...vice for pairing 2 1 Remove the protective film on the device 2 2 Plug in the temperature sensor Plug in the temperature sensor included in the accessories box The temperature port is located on the rear of the device 4 ...

Page 6: ...o a power source Select your country s power adaptor and use the USB cable to plug it into the device Then plug the adaptor into a power outlet The LED ambient light will change colour and then remain solid yellow 5 ...

Page 7: ...etwork information The app will recognise the Wi Fi network your smartphone is connected to Enter the Wi Fi password in the section below the network name Note the Care Hub will only work on the 2 4GHz band Make sure your phone is also connected to this network 6 ...

Page 8: ...econds the device will say Connecting Press the OK button on the app and the LED will change to flashing yellow Note Holding the smartphone too far away from the device entering the wrong password or if the WiFi network signal is weak could result in unsuccessful pairing If so you may need to power up or RESET the device to try again 7 ...

Page 9: ...3 3 Connection successful Once the connection is completed the device LED will start flashing green indicating that you are watching the video stream with the app 8 ...

Page 10: ... screen main features Send voice messages Capture photo High definition Fullscreen View alert Home page Mute Shortcuts Indoor temp Record video Make calls Chat history Devices list Go to menu Add Care Hub 9 ...

Page 11: ...ill be saved on your phone s gallery Note You should activate the permissions and allow your mobile to use your phone s gallery Capture photo To capture a photo simply press the Capture button on the home screen of your app and it will be saved in your phone s gallery Note You should activate the permissions and allow your mobile to use your phone s gallery Send a voice message Voice messaging all...

Page 12: ...hile watching the live video Full Screen View Want to see a larger live video Simply press the Full screen icon or turn your smartphone to see the landscape mode Show hide alerts shortcut Tap the Shortcut icon to have a quick access to the Alerts Select the alert you need to set or edit easily from your home screen You can also access to the alerts trough the Devices icon on the tap bar located at...

Page 13: ...end voice messages Press and hold the button the LED will light purple and then you will you hear a beep Record a voice message and release the button to send The device will send a swoosh sound as the message is delivered Play a voice message When you get a voice message the LED will flash purple and you ll hear a ring tone Press the button button to play it Configure the device volume Press the bu...

Page 14: ...all the device will be ringing voice message or reminder received Press the button to answer the call or listen the message Yellow solid The device ready for configuration to a Wi Fi network or completing the setup Flashing yellow The device is looking for network Solid red There are two possible reasons device s light is solid red it didn t complete setup or it can t connect to a Wi Fi network Mak...

Page 15: ...n detected alert With the built in passive infra red sensor the device can be set to take a photo when there is no motion detected during a certain time frame Temperature alert The elderly are vulnerable to the extremes of temperature Set the unit to alert you via the app when the home temperature reaches a critical point Simply go to Device tap the Right arrow on the device you want to set the al...

Page 16: ...e app and registers a new account on the app Then ask the administrator to add the new account to the Family members group To do this press the Menu Devices select the device you want to share with your family member enter the device menu by pressing the arrow Then input the account name of the person you want to add and then press Invite The device will now appear on the app of the person who you...

Page 17: ...Press the Speaker icon to listen the reminder and tap Next to continue Then you can set multiple times to repeat this reminder and the days you want the device to play it Press Save to set the reminder Why can I not link to my router Please check that your router is 2 4GHz this version only support this common configuration and not 5GHz Where should locate the device We recommend placing the device...

Page 18: ...t our website www tendrcare com carehub Online manual and FAQs www tendrcare com carehub help Customer Service and Technical Support support tendrcare com Designed in UK Made in the PRC For indoor use only ...