60
T380AMR 9020999 (08-2020)
OPERATION
Error Code
Error
Remedy
4, 401, 411,
700, 800
Unknown Error
1. Turn off the machine
2. Wait 15 seconds.
3. Turn on the machine.
4. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
501, 504,
20003, 20009
Gyro stuck
1. Turn off the machine
2. Disconnect the battery cable.
3. Wait 15 seconds, and then reconnect the battery cable.
4. Turn on the machine.
5. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
502, 503
Home Marker Scan Error
1. Return to home marker.
2. Scan the home marker again.
3. Do not move the machine until the scan is complete.
5001
Uncalibrated
1. Restart machine.
2. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5013
Front 3D Camera Failure
1. Carefully clean front 3D camera with a clean micro
fi
ber cloth and
inspect for damage.*
2. Note whether LEDs on camera are
fl
ashing.**
3. Restart machine.
4. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5021, 5022
5023
Front 3D Camera Not
Responding
1. Carefully clean front 3D camera with a clean micro
fi
ber cloth and
inspect for damage.*
2. Note whether LEDs on camera are
fl
ashing.**
3. Restart machine.
4. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5004, 5014
5024, 5025
5026
Left 3D Camera Not
Responding
1. Carefully clean left 3D camera with a clean micro
fi
ber cloth and
inspect for damage.*
2. Restart machine.
3. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5005, 5015
5027, 5028
5029
Right 3D Camera Not
Responding
1. Carefully clean right 3D camera with a clean micro
fi
ber cloth and
inspect for damage.*
2. Restart machine.
3. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5002, 5003
5006, 5013,
5016, 5030
5031, 5032
Slanted (Upper) LIDAR
Not Responding
1. Carefully clean upper LIDAR with a clean micro
fi
ber cloth and
inspect for damage or obstructions.*
2. Restart machine.
3. Contact Customer Service immediately if machine remains
inoperable after several restart attempts. ***
5007, 5017
5033, 5034
5035
Planar (Lower) LIDAR Not
Responding
1. Carefully clean lower LIDAR with a clean micro
fi
ber cloth and
inspect for damage or obstructions.*
2. Restart machine.
3. Contact Customer Service immediately if machine remains
inoperable after several restart attempts. ***
5018
General Machine State
Error
1. Restart machine.
2. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5019
Right Home Location
Code Camera Not
Responding
1. Restart machine.
2. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.
5020
Firmware Connection
Error
1. Restart machine.
2. Contact Customer Service immediately if machine remains
inoperable after several restart attempts.