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17. TROUBLESHOOTING
If your TENS machine is not working properly, please check the following:
Problem
Possible causes
Solution
No display
Flat batteries.
Replace batteries.
Batteries inserted
incorrectly.
Remove plastic wrap.
Check + / - .
Damaged springs in
battery compartment.
Contact supplier.
Low battery
display
Low batteries.
Replace batteries.
No sensation
Intensity is not strong
enough.
Increase strength.
Most users will feel something at a setting
below 20.
Output will
not increase
above zero
Open circuit cut-out
operating.
Lead not connected to
body or faulty/damaged.
Ensure machine is attached to your body
correctly.
Try using the second lead wire.
Purchase replacement if necessary.
(Lead wires can break at the bend where they leave the machine giving
no, or intermittent, output).
Sudden
change in
sensation
If you disconnect and re-
connect a few minutes
later, the signal will feel
quite a lot stronger.
Always return strength to zero after
disconnecting the leads or electrode pads.
If the above review has failed to resolve your problem, or to report unexpected
operation or events, or to provide feedback call TensCare or your local supplier or
distributor (address on back cover) for advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to
assist you with most issues you may have experienced, without the need to send your
product in for service.
European Medical Device Regulation requires that any serious incident that has
occurred in relation to this device should be reported to the manufacturer and the
competent authority in your country. This can be found at:
https://ec.europa.eu/docsroom/documents/36683/attachments/1/translations/en/rendi
tions/pdf
Summary of Contents for perfect TENS
Page 1: ...0 INSTRUCTIONS FOR USE READ CAREFULLY BEFORE USE...
Page 110: ...109 Notes...
