Policies
The small print
Maintenance
Visual and Tactile inspection of all components for
structural damage before every use and dry out Tentsile
Tree Tent thoroughly before packing away. Tentsile
Tree Tent should be stored safely in a dry environment.
Clean after use and ensure it is dry before storing.
Returns
You can return this product, in a clean and dry condition,
not damaged, within 4 weeks of purchase and expect
a full refund or replacement. If a manufacturing defect
occurs within 1 year of reasonable* use, the product can
be returned for repair or exchange.
Weather
The Tentsile Tree Tent is not intended to be used
in severe weather. If there is weather that creates
dangerous conditions, such as storms, heavy rain,
high winds, and/or lightning, do not use or remain
in the Tentsile Tree Tent in or during those conditions.
It is recommended that the Tentsile Tree Tent is taken
down and stored to avoid remaining inside and being
subject to such conditions. Leaving the Tentsile Tree
Tent out and installed in bad weather can lead to
potential destruction and/or damage to it (not covered
by warranty). If the Tentsile Tree Tent is subject to such
conditions, it and its anchor/hanging system should be
inspected in detail prior to any future use. Be sure to
thoroughly dry the Tentsile Tree Tent before storing.
Customer Service Charter
Quality first – We will manufacture, sell and distribute the
best possible quality Tentsile Tree Tents in the World.
Customer focus – We will provide prompt, courteous
and efficient service, with honesty and integrity and
expert, clear, and timely information to customers and
colleagues.
Tentsile Promise - We will strive for a ‘get it right first
time, every time’ in all our dealings in manufacturing,
distribution, sales, and service.
This policy does not cover damage caused or incurred
by improper or neglectful use or maintenance,
environmental conditions, weather conditions, or
apocalyptic events.
Contact us
info@tentsile.com
The Tentsile Tree Tent is designed for play, relaxation, and
camping/sleeping. Never jump into, onto or use it as a
trampoline or swing. It is not intended to be used for rock
climbing, cliff faces, overhangs or above or next to large drops.
Do not attempt to use this product for anything other than its
intended purpose, and always observe height and weight limits.
Warranties
This one year warranty covers all manufacturing faults of
fabrics, parts and workmanship. This warranty covers the
functionality of the product for its normal, intended use as
specified in Tentsile’s consumer literature, incl. website.
It does not cover poles or malfunction of any component that
has resulted from improper or unreasonable use or neglectful
maintenance, the user’s use of undersized or unhealthy trees,
sharp objects or fire near the Tentsile Tree Tent or the use
by more than the recommended number of persons, at the
recommended set up height.
This warranty does not cover a damaged inflatable base.
This policy does not cover damage incurred by environmental
conditions, weather conditions, or apocalyptic events.
The warranty herein will not be honored for products that
are purchased through an unauthorized dealer or secondary
reseller.
Unauthorized and/or resold products are not backed up by the
high quality standards and dependability of original products
sold by authorized dealers. By buying from an unauthorized
dealer you could get a product that is counterfeit, stolen, or
re-manufactured, and being listed as new.
To redeem any potential warranty you will need to provide
proof of purchase with the product.
Other than as described above, the manufacturer, sellers,
and resellers of this product make no other representations
and/or warranties, either express or implied, regarding the
product, including without limitation, any warranties as to
merchantability, quality, or fitness for a particular purpose.
The manufacturer, sellers, and resellers shall not be liable in
any way whatsoever for special, indirect, consequential, or
incidental damages, whether based on breach of contract,
breach of warranty, tort (including negligence), product liability
or otherwise, even if they have been advised of the possibility
of such damages. Violation of the instructions and warnings
herein operates as a waiver of claims by the user.
The Tentsile Tree Tent user agrees that his or her full remedy
against the manufacturer, sellers, and resellers for any liability,
claims, or damages, shall be limited to the purchase price of
the Tentsile Tree Tent, and irrevocably waives all claims for any
other damages that such user may have.
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