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Troubleshooting
Before request service to serviceman, it can according to below methods to remove failures, if-still can’ t be solved, please
contact us for help.
Q:The video of camera cannot be displayed on the screen.
A:Please check the connection between power cable,video cable, camera and monitor, fix the c- onnector on each end.
Q: It’ s unable to Pan, Tilt and zoom camera.
A:Because menu was displayed on monitor. Please re-operate after exit menu. Q: Why the camera rotates for about 10 seconds
after power on.
A:This is the normal self-test of the camera.
Q:Remote control is not working or insensitive A: 1 Not work, please replace batteries.
2: Not sensitive: 1Choose the correct “IR select” number to meets camera. 2 Control the camera within 15m 3 Remove the
obstacles 4 Aim at the sensor which is in front of the camera when co- ntrolling it.
Q: USB interface is not identifiable.
A: Please check USB cable and extension cable are well connected or not. If yes, change to an- other USB interface and try to
connect again.
Q No image after HDMI interface connects.
A: 1 check the HDMI cable and connected device are normal.
2 check the video format that is supported by the connected device or not. If not, adjust the vide- o format according to the
connected device.
3 Recommended cable is no longer than 30m.
Q:It was not been controlled via RS-232/RS-485 when camera connect to PC.
A:Make sure it is a correct connection between camera and PC. (Reference to RS-485 and RS-232 Pins distribution in page 7.)
Q:Why no wall mount brackets?
A: Camera comes with ceiling mount, wall mount or tripod brackets needs to buy separately. Q: Does this camera has built-in
mic?
A: No, our cameras comes with no built-in mic.
Q:Can we control the camera only by the remote control?
A: We can control the camera by remote control. Keyboard controller (joystick), and software.
Maintenance Services
All products purchased from our company are guaranteed to keep in good repair for 18 months.If there are any quality
problems during the guarantee period, we will maintain for free. Under any of the following warranty elated maintenance costs
will be collected:
1.Product was not normal used.
2.Fire, electric shock, outside object collapse or other natural disasters causes make the equi- pment damage.
3.Unauthorized repair, misuse, abuse and change.
VISCA RS-232 IN
1.N.C.
2.N.C.
3.TXD
4.RXD
5.GND
6.N.C.
7.N.C.
8.N.C.
1.N.C.
2.N.C.
3.TXD
4.RXD
5.GND
6.N.C.
7.N.C.
8.N.C.
VISCA RS-232 OUT
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