Tenvis IP391, Quick Start Manual

Page 1: ...the world in my eyes Quick Start Guide Version US2 0 ...

Page 2: ...lecommunication services please check with your service provider for details TENVIS does not warrant that the functions contained in the service will be uninterrupted or error free that defects will be corrected or that this service or the server that makes it available are free of viruses or other harmful components TENVIS does not warrant or make any representations regarding the use or the resu...

Page 3: ...ide for iPad 10 Live Video 10 Wi Fi Setup 13 Alarm Setup 14 Other Settings 14 Operation Guide for Android Device 16 Live Video 16 Wi Fi Setup 19 Alarm Setup 20 Other Settings 20 Operation Guide for Windows Web Browser 22 Operation Guide for Mac Web Browser 25 Camera Reset 28 FCC Statements 29 Frequently Asked Questions 30 Warranty 31 Contact Us 33 Table of Contents ...

Page 4: ...are Installation Live Video Wireless Connection Setting Alarm Setup 1 NOTE Certain functions line drawing and snapshots mentioned in this manual may vary according to camera s model For example pan and tilt function are for Pan Tilt enabled cameras only ...

Page 5: ...ork Cable x1 4 Mounting Bracket x1 5 Quick Installation Guide x1 6 CD ROM with Setup Software x1 1 2 3 6 5 4 Quick Start Guide Connect the power cable and wait for the camera to initialize itself Connect the camera to your router by using the included network cable 2 or ...

Page 6: ...o download and install NEW TENVIS directly from App Store or Scanning the 2 Tap on Sign up if you do not already have an account with New TENVIS Fill in the required information to register for a New TENVIS user account 3 After signing up please log on to your account 3 ...

Page 7: ...and password You can scan camera s UID from Camera s QR code by tapping QR Code Icon to initiate the scan 4 Tap on to add your new camera to your account find the camera by matching UID code in the list to the UID code displayed at the bottom of the camera If your new camera resides in the same LAN Local Area Network its UID code will show up in the list 4 ...

Page 8: ...By default the password is admin 5 Notice One IP camera could not be added by several accounts When the IP camera is added by a new account the old one will be deleted automatically If you need to share the camera video to your friends please make use of the share function rather than create a new account ...

Page 9: ... to the camera from NEW TENVIS App Snapshot Take a snapshot picture from current camera feed Albums View the snapshots taken Audio Allows user to listen to the camera s audio feed Notice TENVIS IP Camera is designed to only supplement existing residential and business security systems Snapshot Albums Talk Audio 6 ...

Page 10: ... your Wi Fi connection or network ID SSID Enter the password for your Wi Fi connection 3 When the Wi Fi is successfully configured you can now disconnect the network cable from your camera and start using your camera as a wireless device Notice Please wait for at least 30s maximum to 1 minute for Wi Fi mode to be completely functional 7 ...

Page 11: ...sy environment to avoid excessive notifications Other Settings Flip Video Mirror the displayed image horizontally or vertically General About Device Display device information and firmware version Change camera name Allow user to change camera s alias Change camera password manage camera s user name password Network Connection Status configure network connection status 8 ...

Page 12: ...r camera to others in Setting Shopping Find the latest TENVIS product promotion Setting Account Your current account name Modify account password Modify NEW TENVIS account password Send feedback Send us feedback of the camera App version The version of NEW TENVIS About TENVIS Go to TENVIS website Log out Log off your NEW TENVIS account 9 ...

Page 13: ... download and install NEW TENVIS directly from App Store or Scanning the 2 Tap on Sign up if you do not already have an account with New TENVIS Fill in the required information to register for a New TENVIS user account 3 After signing up please log on to your account 10 ...

Page 14: ... matching UID code in the list to the UID code displayed at the bottom of the camera If your new camera resides in the same LAN Local Area Network its UID code will show up in the list 6 Enter the camera s name and password By default the password is admin 11 Notice One IP camera could not be added by several accounts When the IP camera is added by a new account the old one will be deleted automat...

Page 15: ... the video to pan or tilt the camera Allows User to listen to the camera s audio feed and talk to the camera from NEW TENVIS App View the snapshots taken This function is suit for TENVIS HD Cameras Enable panorama mode Then you could pan tilt your iPad to pan tilt your camera Take a snapshot picture from current camera feed Pan tilt control 12 ...

Page 16: ... your Wi Fi connection or network ID SSID Enter the password for your Wi Fi connection 3 When the Wi Fi is successfully configured you can now disconnect the network cable from your camera and start using your camera as a wireless device Notice Please wait for at least 30s maximum to 1 minute for Wi Fi mode to be completely functional 13 ...

Page 17: ...y environment to avoid excessive notifications Other Settings Flip Video Mirror the displayed image horizontally or vertically General About Device Display device information and firmware version Change camera name Allow user to change camera s alias Change camera password manage camera s user name password Network Connection Status configure network connection status 14 ...

Page 18: ...r camera to others in Setting Shopping Find the latest TENVIS product promotion Setting Account Your current account name Modify account password Modify NEW TENVIS account password Send feedback Send us feedback of the camera App version The version of NEW TENVIS About TENVIS Go to TENVIS website Log out Log off your NEW TENVIS account 15 ...

Page 19: ...de to download and install NEW TENVIS directly from App Store or Scanning the 2 Tap on Sign up if you do not already have an account with New TENVIS Fill in the required information to register for a New TENVIS user account 3 After signing up please log on to your account 16 ...

Page 20: ... matching UID code in the list to the UID code displayed at the bottom of the camera If your new camera resides in the same LAN Local Area Network its UID code will show up in the list 6 Enter the camera s name and password By default the password is admin 17 Notice One IP camera could not be added by several accounts When the IP camera is added by a new account the old one will be deleted automat...

Page 21: ... on live video page Tap on the button on the video to pan or tilt the camera Allows User to listen to the camera s audio feed and talk to the camera from NEW TENVIS App View the snapshots taken This function is suit for TENVIS HD Cameras Take a snapshot picture from current camera feed Pan tilt control 18 ...

Page 22: ... your Wi Fi connection or network ID SSID Enter the password for your Wi Fi connection 3 When the Wi Fi is successfully configured you can now disconnect the network cable from your camera and start using your camera as a wireless device Notice Please wait for at least 30s maximum to 1 minute for Wi Fi mode to be completely functional 19 ...

Page 23: ...ce We recommend this function to be deactivated in a busy environment to avoid excessive notifications Other Settings Basic setting Video quality Adjust the video quality Video flip Mirror the displayed image horizontally or vertically when the camera is mounted Modify security code Changing camera s user password 20 ...

Page 24: ...camera View the live video of camera shared by others You may also share your camera s live video to other customers Shopping Find the latest TENVIS promotion here Setting Log out current NEW TENVIS account 21 ...

Page 25: ...VIS Search Tool on desktop click search to search cameras in LAN 3 Select the camera listed in LAN by its UID code highlight the camera in the list and click Open 4 The default web browser will be launched to display the login window Log on to the camera by using camera s username and password By default username is admin and password is admin 22 ...

Page 26: ...n you can now refresh the page and watch the live video Icons and buttons on live video page 23 Single camera Display one camera s video stream at a time 4 camera view Display 4 camera s video stream In one screen 9 camera view Display 9 camera s video stream In one screen Click this button for Advance Settings Eight triangle button to control the Pan Tilt of camera ...

Page 27: ...rtically Save and go preset positions this camera has 4 preset positions Turn off IR LED manually Invert image horizontally or vertically Adjust the brightness and contrast Listen from the camera Speak to the camera Take snapshot still image from camera feed Record video to your PC or network drive you can change the video file path in the Advanced Settings ...

Page 28: ...ch Tool dmg Drag TENVIS Search Tool into Applications to install the search tool in Apple PC 2 Run TENVIS Search Tool in Launchpad click search to search cameras in LAN 3 Select the camera listed in LAN by its UID code double click the highlight the camera in the list 25 ...

Page 29: ...camera by using camera s username and password By default username is admin and password is admin 5 After login the camera you could get the live video 26 Icons and buttons on live video page Click this button for Advance Settings Eight triangle button to control the Pan Tilt of camera ...

Page 30: ... user manual from http www tenvis com download Patrol horizontally or vertically Save and go preset positions this camera has 4 preset positions Turn off IR LED manually Invert image horizontally or vertically Adjust the brightness and contrast Take snapshot still image from camera feed ...

Page 31: ... under or on the camera for about 15 seconds until the camera reboots Please make sure the power supply is connected to the camera when you are doing it Notice Once you reset the camera the camera will lose all the configuration 28 Reset Reset ...

Page 32: ...ged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC NOTICE This device complies with Part 15 of the FCC...

Page 33: ...e or password you can reset the camera to factory settings to get the default username and password 4 How can I reset the camera to factory settings Please press the reset button under or on the camera for about 1 minute until the camera reboots Please make sure the power supply is connected to the camera when you are doing it 5 Why is there no audio from the camera Please sign in Internet Explore...

Page 34: ... original product in current inventory or 3 refund the original purchase price of the product The Company warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for the remaining portion of the original product s warranty When a product or part is exchanged any replacement item becomes your propert...

Page 35: ...t and installation or repair of any part outside of the product Product repair and or part replacement because of improper in stallation or maintenance connections to improper voltage supply power line surge lighting damage retained images or screen markings resulting from viewing fixed stationary content for extended periods product cosmetic appearance items due to normal wear and tear unauthoriz...

Page 36: ...g Community Bantian Street Longgang District Shenzhen China Website www tenvis com E mail support tenvis com Hot Line 0086 755 89732479 USA Distributor Address Zettaguard Inc 363 Cliffwood Park St Ste A Brea CA 92821 USA Website www zettaguard com E mail info zettaguard com Hot Line 714 455 2958 ...