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After-sales services
Before contacting us for repair, carefully check the section in pages 21˜22,
causes of malfunction causes and solutions
● Warranty
The warranty is on page 25 of this manual.
Be sure to check the entry of the delivery date. Read the description of the warranty
carefully and keep it in a safe place.
The warranty period is for two years from the delivery date.
● Minimum holding period for repair parts
The minimum holding period for repair parts is for seven years after manufacturing has been
discontinued.
● Repair during the warranty period
Check the manual carefully. If the problem persists, contact the Teral Call Center for repairs.
We will conduct repairs according to the warranty description.
Be sure to present the warranty when requesting repair.
● Repair after the warranty period
Contact the Teral Call Center.
At the request of the user, we will repair the product to maintain its functions or replace
with a new product at the expense of the user.
● Contact
Contact the Call Center below for inspection or repair.
Inquiry or repair request by telephone is available for 24 hours a day, 365 days a year.
Repair date and time will be determined at the time such request is made. Please note
that we may not always be able to respond immediately.
Teral Call Center
0120-201-844
● Parts replacement guideline
The garbage disposer has consumable parts such as grinding parts and seal water parts.
Replacement timing varies depending on usage. Shown below is replacement guidelines for
each part. Inspect and replace the parts. according to these guidelines.
● Recommendation of periodical inspection (at the expense of the user)
We recommend periodical inspection of products installed over two years ago in order to
ensure long-term use at ease. Contact the Call Center to request inspection.
● Repair costs
※ Contact Teral Call Center for repair, parts replacement, or inspection.
※ The replacement guideline for the garbage disposer unit is 7˜10 years.
※ Depending on usage (use frequency, jam by foreign objects, etc.), replacement timing
may be sooner than indicated.
Joint
Motor
Stationary blade
Control panel
Rotating blade
Various packing
Oil seal
5 years
7 years
5 years
5 years
5 years
5 years
5 years
For repair, parts replacement, and inspection, it will cost
Costs to repair a faulty area, replace parts, and inspect after such work.
Costs of parts used in repair.
Costs to send service personnel to the location of repair.
Technical fees
Technical fees
Parts costs
Visit fees.
Parts costs
Visit fees.
