Installation and Operating Guide
WhisperFlow® Portable Filtration System
©
Copyright 2021 Terra Universa
l Inc. All rights reserved. • Document No. 1788-48
13
9.
Warranty
Products Manufactured by Terra
: Terra Universal, Inc., warrants products that it manufactures to be free from defects for a
period of 12 months for parts and 90 days for labor, commencing from the date of shipment. This limited warranty covers parts
and labor, but not transportation and insurance charges. Terra’s sole responsibility is to repair or replace, at its option, any part of
the product that proves defective or malfunctioning during this time limit. In some cases, components incorporated in Terra
Universal products are covered by additional warranties from component manufacturers; obtain specific information from Terra
sales representatives. Repairs may be completed by 3rd party service agents approved by Terra Universal. Terra Universal
reserves the rights to limit this warranty based on a service agent’s travel, working hours, the site’s entry restrictions and
unobstructed access to serviceable components of the product. This warranty is void if the equipment is abused or modified by
the customer, is operated outside Terra’s operating instructions or specifications, or is used in any application other than that for
which it is specified. This warranty does not include routine maintenance or service procedures, shipping damage, nor damage
from misuse, intentional or unintentional abuse, neglect, natural disasters, or acts of God.
Products Manufactured by Others: Terra Universal, Inc., warrants that, to the best of its ability, Terra’s representations of
products that are manufactured by others reflect the manufacturer’s representations, subject to change without notice. Sole
warranty for these products is the original manufacturer’s warranty that is passed forward to the purchaser and constitutes the
customer’s sole remedy for these products. Detailed warranties for distributed products are available through Terra sales
representatives.
Freight Shortage or Damage
: Upon receipt of any equipment from Terra Universal, Inc., customer shall immediately unpack
and inspect for damage or shortage. The customer shall not accept a damaged package or a short shipment until the carrier
makes a "damage or shortage" notation on both the carrier's and customer's copy of the freight bill or delivery receipt. Service
title passes when the shipment is loaded, so customer is responsible for filing and collecting a freight claim. Any replacement
products must be ordered and paid for separately. For Terra's "Policy and Procedures for Returning Goods," see Terra's Internet
site: www.TerraUniversal.com.
Generally, customers can improve the chance of collecting on a freight claim by following these procedures: 1) formally
requesting that the carrier inspect the shipment immediately upon suspecting damage or shortage to verify condition; 2) notifying
the carrier upon discovery of concealed damage and requesting an inspection within 15 days of receipt, both in person or phone
and following up via mail; 3) keeping the shipment as intact as possible, including retaining original packaging materials and
keeping the product as close to the original receiving location as possible; 4) holding salvage for disposition by the carrier.
All Claims
: Terra Universal expressly disclaims all other warranties, expressed or implied or implied by statute, including the
warranties of merchantability or fitness for intended use. Terra Universal is not responsible for consequential or incidental
damages arising out of the purchase or use of the products supplied by Terra Universal. Terra Universal is not liable for damage
to facilities, other equipment, products, property or personnel of others, or of their agents, suppliers, or affiliated parties, which is
caused or alleged to have been caused by products supplied by Terra Universal. In any event or series of events, Terra
Universal’s total liability for any and all damages whatsoever is limited to the lesser of the actual damages or the original invoice
cost of the items alleged to have caused the damage. The customer’s sole and exclusive remedy for any cause of action
whatsoever is repair or replacement of the non-conforming products or refund of the actual purchase price, at the sole option of
Terra Universal. All claims must be made in writing within 90 days of the date the product was shipped. Any claims not made
within this time limit shall be deemed waived by the customer. Terra Universal is not responsible for any additional costs of repair
caused by poor packaging or in-shipment damage during return.
Warranty Returns
: All warranty returns must be authorized in advance by Terra Universal and approved under an RMA. Unless
approved in advance for good reason, all returns must be in original condition, including all manuals, and must be packaged in
original packaging materials. All returned goods are to be shipped to Terra Universal, freight prepaid at customer’s expense. See
Terra’s “Policy and Procedure for Returned Goods.”
Thank you for ordering from
Terra Universal!
