10
Cinergy 2400i DT (English)
Service at TerraTec.
“Rien ne va plus—Nothing's working” can happen to the best systems. If this happens to you,
the TerraTec team is happy to offer its service and support.
Hotline and Internet
In case of a serious problem—where you can neither solve the problem on your own nor with
the guided help found in this manual, nor with the help of your dealer—please contact us
directly.
If possible, try our Internet support system first: under
http://www.terratec.com/
you will
always find current answers to frequently asked questions (FAQ) and the latest drivers.
If these options do not provide the necessary help, please contact our phone hotline or
contact us online. To do so, visit us at
http://supporten.terratec.net/
. In either case, please
have the following information handy:
•
your registration number,
•
this documentation,
•
a printout of your configuration files,
•
the manual of your motherboard, and
•
a screen shot of your BIOS configuration.
In addition, it would be helpful to our technicians if you are at your computer during the phone
call so that you can carry out our tips and tricks directly. Please do not forget to write down the
name of the respective support technician if you contact our Support Team. You will need this
name if a defect is present and your card needs to be mailed to us.
