Page
14
of
26
4531200 / 1052
Symptoms
Possible Cause
Possible Solution
Cannot resolve
means go to next step
No power
No power
Not plugged in
Verify that the machine is plugged into
appropriate voltage 100V/115V/230V. Try
powering another device. Check wall switch,
power strip?
No power
Fuses are blown.
Check the fuses. Fuses must be replaced by
approved service technician.
Contact Harvest for
RGA#.
No Platelet Concentrate
No platelet concentrate
See ‘No decant’ section
also
Verify the machine is decanting. Restart
process and verify decant.
No platelet concentrate
Clotting
Repeat process with a new PD – ensure
proper ACD mixing during draw. Poor mixing
causes clotting.
Test the SMP2
machine, run empty to
verify decant function.
No platelet concentrate
High RBC count
Verify patient’s blood count
Contact Harvest.
Too loud
Too loud
Rotor is loose
Fully seat and tighten the rotor knob
clockwise.
Too loud
Disposables are not seated
correctly.
Verify that the disposables are fully seated
PD’s should not touch lid glass.
Test the SMP2
machine, run empty to
verify decant function.
Too loud
Disposable vs. BW.
Weights are on the
imbalance threshold.
Run the machine empty to verify noise level. If
it is quiet empty, then blood volume is not
balanced.
Verify weights.
Too loud
Loose hardware or screws
near the feet.
Check all hardware. Try to isolate location.
Contact Harvest for
RGA#.
Too loud
Missing rubber feet
Check that all 4 feet are intact, Harvest can
provide replacement feet.
Contact Harvest
Shipping damage
Shipping damage
Shipping damage, dents
etc.
Replacement machine may be sent
Contact Harvest for
RGA#.
Contact Harvest Technical Service Toll Free # 1-877-842-7837
