If this alert appears while a charge cable is
not
connected or if the issue is suspected to
be with the vehicle, inspect the charge port
inlet and the charge cable connector for any
obstructions (use a flashlight as necessary).
Debris, moisture, and/or foreign objects
present in the charge port inlet or the charge
cable connector can prevent the charge port
from properly detecting charge cables. If any
obstruction is found:
1. Remove the debris / foreign object or dry
any moisture.
2. Try re-inserting the cable into the charge
port. Charging should now be possible.
Service should only be scheduled if any of the
following conditions are present:
• This alert has appeared / remains present
and the vehicle has been unable to charge
with multiple, different charging
equipment.
• This alert has appeared / remains present
without any charging equipment
connected after any charge port inlet
obstruction has been removed or no
obstruction was found.
For more information on charging, see
Charging Instructions on page 172
(CP_a046)
Unable to charge
Check charging equipment
The charge port is unable to detect whether a
charge cable is inserted or the type of charge
cable connected.
If this alert appears while a charge cable
is
connected, it should be determined whether
the issue is caused by the charging
equipment or the vehicle. Try charging the
vehicle using different external charging
equipment (charge cable, charging station,
charging stall, etc.).
• If the vehicle begins charging, the issue
was likely with the equipment.
• If the vehicle still does not charge, the
issue may be with the vehicle.
If this alert appears while a charge cable is
not
connected or if the issue is suspected to
be with the vehicle, inspect the charge port
inlet and the charge cable connector for any
obstructions (use a flashlight as necessary).
Debris, moisture, and/or foreign objects
present in the charge port inlet or the charge
cable connector can prevent the charge port
from properly detecting charge cables. If any
obstruction is found:
1. Remove the debris / foreign object or dry
any moisture.
2. Try re-inserting the cable into the charge
port. Charging should now be possible.
Service should only be scheduled if any of the
following conditions are present:
• This alert has appeared / remains present
and the vehicle has been unable to charge
with multiple, different charging
equipment.
• This alert has appeared / remains present
without any charging equipment
connected after any charge port inlet
obstruction has been removed or no
obstruction was found.
For more information on charging, see
Charging Instructions on page 172
(CP_a054)
Charge port latch not engaged
Fully insert charge cable or
check for obstruction
The charge port latch is unable to latch the
charge cable in the charge port inlet. If the
latch is not engaged, AC charging (for
example, charging with a Tesla Mobile
Connector or Wall Connector) will be limited
to 16A and DC Fast Charging / Supercharging
will be unavailable.
The charge port light will pulse amber if this
alert appears during AC charging and will be
solid amber if this alert appears when
attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the
charge port inlet.
Troubleshooting Alerts
233
Consumer Information