Troubleshooting Procedures
5-3
5.3 Troubleshooting Procedures
The built-in self test program and the disk resident diagnostics program (PC-Doctor)
are useful tools in computer troubleshooting. However, if the computer has a power,
keyboard or display problem, you must first solve this problem before running
diagnostics. If the computer powers up and displays messages on the LCD or emits a
series of beeps, skip to Paragraph 5.3.3 for further instructions.
5.3.1 Troubleshooting a Power Supply Problem
If the computer does not power up when the Power Switch is set to the ON position,
you most likely have a malfunction in the power subsystem (loss of power at the AC
outlet, faulty AC adapter, discharged Battery Packs, or faulty Power Supply on the
Main Board). With a power problem, all LEDs are extinguished, the LCD screen is
blank, the system does not respond when the suspend switch is pressed several times
consecutively and no drive activity can be heard. The computer is unable to load
software and displays no visible signs of activity. To fault isolate a power problem,
check the following:
♦
AC adapter and Battery - Plug in the AC adapter and double-check all
connections on the adapter and computer. Ensure that the Notebook
Power
switch is set to the On position and that the system is not in
Suspend
or
Sleep
mode.
♦
Measure the voltage at the AC outlet or plug in a known good appliance (e.g.,
a lamp) to verify that voltage is present. If the voltage is ok, try replacing the
AC adapter.
♦
Check to see that the battery packs are installed correctly and that the battery
charge indicators on the front of the battery packs indicate the batteries are
charged (try using a new battery pack if batteries are discharged).
♦
If the AC outlet voltage, AC adapter, and battery packs test normal but the
computer will not power up, try disconnecting the display cable from the base
(refer to Section 6 for disassembly instructions) to see if a short in the display
assembly has occurred.
♦
If the display assembly appears to be normal, replace the Bottom Board as
described in Section 6 and retest system.
5.3.2 Troubleshooting a Display Problem
If the LCD remains blank when you turn on the computer, and the status indicators
light, check the following controls on the display:
♦
LCD suspend mode - Press
Shift
to terminate Suspend mode.
♦
Brightness set too low - Press
Fn-Up Arrow
keys to increase screen brightness
♦
Notebook Set for External Monitor - Press
Fn-F12
to switch to the internal
screen.
Summary of Contents for Extensa 660 Series
Page 1: ...Maintenance Manual ExtensaTM 660 Series Notebook Computers 9813214 0001 Rev A February 1997 ...
Page 42: ......
Page 60: ......
Page 94: ......
Page 122: ......
Page 124: ...A 2 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 1 of 23 ...
Page 125: ...Schematic Diagrams A 3 Figure A 2 Motherboard PWB Logic Diagrams Sheet 2 of 23 ...
Page 126: ...A 4 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 3 of 23 ...
Page 127: ...Schematic Diagrams A 5 Figure A 1 Motherboard PWB Logic Diagrams Sheet 4 of 23 ...
Page 128: ...A 6 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 5 of 23 ...
Page 129: ...Schematic Diagrams A 7 Figure A 1 Motherboard PWB Logic Diagrams Sheet 6 of 23 ...
Page 130: ...A 8 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 7 of 23 ...
Page 131: ...Schematic Diagrams A 9 Figure A 1 Motherboard PWB Logic Diagrams Sheet 8 of 23 ...
Page 132: ...A 10 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 9 of 23 ...
Page 133: ...Schematic Diagrams A 11 Figure A 1 Motherboard PWB Logic Diagrams Sheet 10 of 23 ...
Page 134: ...A 12 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 11 of 23 ...
Page 135: ...Schematic Diagrams A 13 Figure A 1 Motherboard PWB Logic Diagrams Sheet 12 of 23 ...
Page 136: ...A 14 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 13 of 23 ...
Page 137: ...Schematic Diagrams A 15 Figure A 1 Motherboard PWB Logic Diagrams Sheet 14 of 23 ...
Page 138: ...A 16 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 15 of 23 ...
Page 139: ...Schematic Diagrams A 17 Figure A 1 Motherboard PWB Logic Diagrams Sheet 16 of 23 ...
Page 140: ...A 18 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 17 of 23 ...
Page 141: ...Schematic Diagrams A 19 Figure A 1 Motherboard PWB Logic Diagrams Sheet 18 of 23 ...
Page 142: ...A 20 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 19 of 23 ...
Page 143: ...Schematic Diagrams A 21 Figure A 1 Motherboard PWB Logic Diagrams Sheet 20 of 23 ...
Page 144: ...A 22 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 21 of 23 ...
Page 145: ...Schematic Diagrams A 23 Figure A 1 Motherboard PWB Logic Diagrams Sheet 22 of 23 ...
Page 146: ...A 24 Schematic Diagrams Figure A 1 Motherboard PWB Logic Diagrams Sheet 23 of 23 ...
Page 147: ......