9
Troubleshooting
The RamSan-810 is a complex system with many redundant features to safeguard your data;
however, components can fail. The RamSan-810 has many ways to inform the user about what is
happening inside the system.
The easiest way to detect if something has gone wrong is to monitor the front panel display. The
normal display will show a line at the top that tells you if the system is “
Good
.” If the system
has detected an error or if something has gone wrong, the front panel display will report the error
in a concise manner.
Once a problem has been diagnosed, it is important to clear the errors from the log (Section
5.15.3). That way, future logs are not confused with old, fixed errors.
9.1
System Event Log
The system event log made available via the Web monitor will provide more detailed information.
Please see Section 5.15.1 for more information on how to access the log.
All errors persist; that is, they are permanently logged until the problem has been solved and the
log has been cleared.
9.2
System Report
The System Report provides a snapshot of all current configuration settings, statistics, and the
Event Log. This is available via the Web monitor (Section 5.15.2).
9.3
Contacting Texas Memory Systems, Inc.
Contact Texas Memory Systems, Inc. for additional support. Before contacting Texas Memory
Systems, Inc., please save a copy of the System Report to send to technical support.
TEXAS MEMORY SYSTEMS, INC.
10777 Westheimer, Suite 600
Houston, TX 77042
United States of America
Web Site:
www.ramsan.com
Phone:
+1 (713) 266-3200
Email:
support@texmemsys.com
RamSan-810 User’s Manual
- 78 -
Texas Memory Systems, Inc.