Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
9.
The bath will not drain or
drains slowly after
pressing the switch.
A.
Tap toe drain will not open.
A.
Close and/or clean the toe tap
assembly. Reseal and reattach the
drain. Replace if needed.
B.
The door switch is not being
pressed correctly.
B.
Press the center of the door switch
button once lightly.
C.
One or both drains are blocked.
C.
Remove the blockage.
D.
The drain valve is connected to
another 120 V outlet and/or is
not plugged into the controller.
D.
Plug the drain valve directly into J2
in the controller.
E.
The drain valve is not working.
E.
Replace the drain valve or call the
Customer Care Center using the
information provided on the back
page of this manual.
F.
Error code in controller has
been activated (beeping sound
heard).
F1.
Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
F2.
If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
G.
There is a loose wire connection
in the door.
G.
Call the Customer Care Center
using the information provided on
the back page of this manual.
H.
Door switch is not working.
H.
The door switch needs to be
replaced. Call the Customer Care
Center using the information
provided on the back page of this
manual.
I.
The controller is not working.
I.
Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
10.
Bath water empties
prematurely.
A.
Toe tap drain is open and does
not close or is leaking.
A.
Close and/or clean the toe tap
assembly. Reseal and reattach the
drain. Replace if needed.
B.
Level sensor wires are too close
together, resulting in
interference.
B.
Separate the level probe wires at
both ends.
C.
One or both of the level sensors
are not properly connected.
C.
Firmly connect the level sensor
wires to the controller.
Kohler Co.
15
1128535-5-G
