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Example:
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Solution: Recalibrate
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From the Quick Scan Center, click
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Calibrate
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and follow the on-screen instructions.
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Problem: No Auto-rotation
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Description
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Clear images are not automatically rotated.
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Solution: Recalibrate
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From the Quick Scan Center, click
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Calibrate
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and follow the on-screen instructions.
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Problem: Little Data Population in the Receipt Grid
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Description
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Only one field on average is being recognized even on clean, typical
receipts.
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Solution: Recalibrate
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From the Quick Scan Center, click
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Calibrate
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and follow the on-screen instructions.
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Problem: No Data Population in the Receipt Grid
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Description
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No fields (e.g. date or amount) are recognized on any receipts.
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Solutions
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1.
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If the software does not appear to be populating receipt or business card data
after a scan, the scanner may not be providing a usable image to the OCR
engine. You may need to recalibrate your scanner. From the Quick Scan
Center, click
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Calibrate
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and follow the on-screen instructions.
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2.
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For Windows XP users only: if the image is clear and the
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scanning
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process
appears to take a long time, this problem may be caused by a conflict between
the OCR engine and a Windows component called Data Execution Prevention. If
you're using global Data Encryption Prevention, you must add NeatWorks.exe
to the list of exemptions. You may do this by going to
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Control Panel ->