— E20 —
Troubleshooting Guide
Should this unit exhibit a problem, check the following before seeking service:
No Power
• Power is not on; Press the / button to turn power on.
• The unit has no battery left. Connect to AC power to recharge the battery.
• Confirm that the AC adapter is connected securely to the rear of the unit.
• Connect the unit to a different outlet.
• The normal function of the product may be disturbed by strong Electro-Magnetic
Interference. If so, simply restart the product to resume normal operation by following
the instruction manual. In case the function could not resume, please use the product in
another location.
No Sound – General
• MUSIC VOL/MIC VOL is set to minimum; raise volume.
No Sound – If connected to a TV
• Correct mode (SingCast) was not selected on the unit.
• Bluetooth music audio and singing performance cannot output to the TV.
• Volume on the TV is muted or too low.
• Correct source (usually HDMI) was not selected on the TV’s menu.
No sound from the microphone
• The wireless microphone has no battery left. Change the batteries.
• Make sure the mic’s
ON/OFF
switch is set to the ON position.
• Make sure the
MUSIC VOL/MIC VOL
control is not set too low.
• Microphone input cannot output to the TV.
The Bluetooth device cannot be paired or connected with the unit
• Ensure any other Bluetooth devices are turned off to avoid accidental pairing.
• You have not activated the Bluetooth function of your device; see page E16 or refer to the
Bluetooth device user’s manual.
• The system is not in pairing mode; press and hold the
/VOCALS OFF
button to restart
pairing.
The Music is not available on the unit after successfully connecting to Bluetooth
• Ensure your Bluetooth device can support the A2DP Bluetooth profile.
• The volume on the external Bluetooth device is set too low or muted; raise as desired.
Failed to connect to the Wi-Fi network
• The unit is not within the Wi-Fi signal range.
• Check that your Wi-Fi frequency is 2.4GHz.
• Ensure you have entered the correct password.
• Check that the mobile device and unit are using the same Wi-Fi network.
• WPA3 security settings can cause connection issues. If you have WPA3 security, we
recommend lowering to WPA2 or lower. Or contact us for further help.
