5
USEPHOENIX.COM
1.800.533.7533
5.2 Troubleshooting
No dehumidification, neither hour meter display nor
compressor run and POWER button does not turn ON.
1. Unit unplugged or no power to outlet
2. Defective control board
3. Loose connection in internal wiring
No dehumidification, neither hour meter display nor
compressor run with POWER button ON.
1. Defective control board
2. Loose connection in internal wiring
Some dehumidification, air mover runs continuously but
compressor only runs sporadically.
1. Unit is in defrost cycle, DEFROST light on
2. Defrost thermistor defective or loose
3. Loose connection in compressor circuit
4. Defective compressor overload
5. Defective compressor
6. Defective relay
7. Upper housing is not sealed to lower housing
No dehumidification, air mover runs but compressor does
not.
1. Bad connection in compressor circuit
2. Safety float switch closed, check pump reservoir
3. Defective compressor capacitor
4. Defective compressor overload
5. Defective compressor
6. Defective control board
Air mover does not run. Compressor runs briefly but cycles
on and off.
1. Loose connection in blower circuit
2. Obstruction prevents impeller rotation
3. Defective air mover
Unit removes some water but not as much as expected.
1. Air temperature and/or humidity have dropped
2. Humidity meter and/or thermometer used are out of
calibration
3. Unit has entered defrost cycle
4. Air filter dirty
5. Defective defrost thermistor
6. Low refrigerant charge
7. Defective compressor
8. Restrictive exhaust ducting
Unit runs but does not pump water.
1. Hose kinked or plugged
2. Pump motor defective
3. Pump check valve plugged
4. Bad connection in pump circuit
5. Hose disconnected internally
Unit pumps water automatically but not when PURGE button
is pushed.
1. Bad connection in PURGE button circuit
2. Defective control board
Evaporator coil frosted continuously, low dehumidifying
capacity.
1. Defrost thermistor loose or defective
2. Low refrigerant charge
3. Dirty air filter or restricted air flow
4. Front housing is not sealed to rear housing
Compressor runs with POWER button OFF.
1. Defective relay
2. Defective control board
