Therma-tek COUNTER Series, Owner'S Manual And Installation Instructions

TROUBLESHOOTING 

PROBLEM 

POSSIBLE CAUSE 

SOLUTION 

Burner flame too large. 

Incorrect pressure setting or 

orifice. 

Check pressure setting and orifice. 

Burner flame soft and yellow 

tipping. 

Insufficient primary air. 

Check air shutter setting. 

Flame lifts off burner ports 

Excessive primary air. 

Check air shutter setting. 

Flame lights back to orifice 

Excessive primary air 

Check air shutter setting. 

Delayed ignition 

1) Pilot flame too small. 

2) Burner ports blocked. 

3) Incorrect air shutter setting. 

4) Incorrect pressure setting. 

5) Pilot lighter tube dirty or 

blocked. 

1)

Check pilot flame length. 

2)

Clean burner ports. 

3)

Check air shutter setting. 

4)

Check pressure setting. 

5)

Clean tube. 

Pilot burner will not ignite 

1) Pilot blocked or dirty. 

2) Pilot adjusting screw closed. 

1) Clean pilot. 

2) Open & adjust flame length. 

Griddle too hot or not hot enough.  Thermostat out of calibration. 

Check calibration. 

HOW TO OBTAIN SERVICE 

For warranty service, contact your local THERMA-TEK authorized service agency.  Provide him or her with 

the Model #, Serial #, date of installation, and a brief description of the problem.  If you need assistance 

locating the authorized service agency in your area, contact your local dealer.  He or she will have a listing of 

authorized dealers in your area, or on the web 

www.therma-tek.com

We want you to remain a satisfied customer.  If a problem arises that cannot be resolved to your satisfaction, 

please contact our customer service at: 

714-968-7498 

714-968-3529 (fax) 

877-THERTEK (toll free) 

Or e-mail us at 

infor@therma-tek.com

For technical support call: 570-455-3000 

      866-826-8993 

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