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Customer Service Information
If service becomes necessary, contact your dealer or an authorized service center. Do not attempt to
repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty. If
problem persists, take the following steps (in the order listed below) until the problem is corrected to your
satisfaction.
1. Contact your dealer or the Thermador Authorized Servicer in your area.
2. E-mail us from the Customer Service section of our web site,
3. Write to us at the address below:
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
4. Call us at: 1-800-735-4328
Please be sure to include (if writing), or have available (if calling), the following information:
• Model Number
• Serial Number
• Date of Original Purchase
• Date Problem Originated
• Explanation of Problem
Also, if writing, please be sure to include a daytime phone number. (You will find the model number and
serial number information on the label located inside the cabinet on the opposite side of the hinge).
