Thermador PRD304WHC, Use And Care Manual

31

Statement of limited product warranty

What this warranty covers and who it 

applies to

The limited warranty provided by BSH Home Appliances 
(“Thermador“) in this Statement of Limited Product 
Warranty applies only to the Thermador appliance sold to 
you (“Product“), provided that the Product was 
purchased:

•

For your normal, household (non-commercial) use, 
and has in fact at all times only been used for normal 
household purposes.

•

New at retail (not a display, “as is”, or previously 
returned model), and not for resale, or commercial 
use.

•

Within the United States or Canada, and has at all 
times remained within the country of original 
purchase.

The warranties stated herein apply to the original 
purchaser of the product warranted herein and to each 
succeeding owner of the product purchased for ordinary 
home use during the term of the warranty.

Please make sure to return your registration card; while 
not necessary to effectuate warranty coverage, it is the 
best way for Thermador to notify you in the unlikely event 
of a safety notice or product recall.

How long the warranty lasts

Thermador warrants that the Product is free from defects 
in materials and workmanship for a period of seven 
hundred and thirty (730) days from the date of the original 
purchase. The foregoing timeline begins to run upon the 
date of the original purchase, and shall not be stalled, 
tolled, extended, or suspended, for any reason 
whatsoever.

This Product is also warranted to be free from cosmetic 
defects in material and workmanship (such as scratches of 
stainless steel, paint/porcelain blemishes, chip, dents, or 
other damage to the finish) of the Product, for a period of 
sixty (60) days from the date of purchase or closing date 
for new construction. This cosmetic warranty excludes 
slight color variations due to inherent differences in 
painted and porcelain parts, as well as differences caused 
by kitchen lighting, product location, or other similar 
factors. This cosmetic warranty specifically excludes any 
display, floor, “As Is”, or “B” stock appliances.

Repair/replace as your exclusive 

remedy

During this warranty period, Thermador or one of its 
authorized service providers will repair your Product 
without charge to you (subject to certain limitations stated 
herein) if your Product proves to have been manufactured 
with a defect in materials or workmanship. If reasonable 
attempts to repair the Product have been made without 
success, then Thermador will replace your Product 
(upgraded models may be available to you, in 
Thermador’s sole discretion, for an additional charge). 
Nothing in this warranty requires damaged or defective 
parts to be replaced with parts of a different type or 
design than the original part. All removed parts and 
components shall become the property of Thermador at 
its sole option. All replaced and/or repaired parts shall 
assume the identity of the original part for purposes of 
this warranty and this warranty shall not be extended with 
respect to such parts. Thermador's sole liability and 
responsibility hereunder is to repair manufacturer- 
defective Product only, using a Thermador-authorized 
service provider during normal business hours. For safety 
and property damage concerns, Thermador highly 
recommends that you do not attempt to repair the 
Product yourself, or use a non-authorized service provider; 
Thermador will have no responsibility or liability for repairs 
or work performed by a non-authorized service provider. 
Authorized service providers are those persons or 
companies that have been specially trained on Thermador 
products, and who possess, in Thermador's opinion, a 
superior reputation for customer service and technical 
ability (note that they are independent entities and are not 
agents, partners, affiliates or representatives of 
Thermador).

Notwithstanding the foregoing, Thermador will not incur 
any liability, or have responsibility, for the Product if it is 
located in a remote area (more than 100 miles from an 
authorized service provider) or is reasonably inaccessible, 
hazardous, threatening, or treacherous locale, 
surroundings, or environment; in any such event, if you 
request, Thermador would still pay for labor and parts and 
ship the parts to the nearest authorized service provider, 
but you would still be fully liable and responsible for any 
travel time or other special charges by the service 
company, assuming they agree to make the service call.

Out of warranty product

Thermador is under no obligation, at law or otherwise, to 
provide you with any concessions, including repairs, 
prorates, or Product replacement, once this warranty has 
expired.