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Statement of limited product warranty
What this warranty covers and who it
applies to
The limited warranty provided by BSH Home Appliances
("Thermador") in this Statement of Limited Product
Warranty applies only to the Thermador appliance sold to
you, the first using purchaser, provided that the Product
was purchased:
•
For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
•
New at retail (not a display, “as is”, or previously
returned model), and not for resale, or commercial
use.
•
Within the United States or Canada, and has at all
times remained within the country of original
purchase.
The warranties stated herein apply to the original
purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary
home use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Thermador to notify you in the unlikely event
of a safety notice or product recall.
How long the warranty lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven
hundred and thirty (730) days from the date of purchase.
The foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or
suspended, for any reason whatsoever.
This Product is also warranted to be free from
cosmetic
defects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chips, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of purchase or closing date
for new construction. This
cosmetic
warranty excludes
slight color variations due to inherent differences in
painted and porcelain parts, as well as differences caused
by kitchen lighting, product location, or other similar
factors. This
cosmetic
warranty specifically excludes any
display, floor, "As Is", or "B" stock appliances.
Repair/replace as your exclusive remedy
During this warranty period, Thermador or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations stated
herein) if your Product proves to have been manufactured
with a defect in materials or workmanship. If reasonable
attempts to repair the Product have been made without
success, then Thermador will replace your Product
(upgraded models may be available to you, in
Thermador’s sole discretion, for an additional charge). All
removed parts and components shall become the
property of Thermador at its sole option. All replaced and/
or repaired parts shall assume the identity of the original
part for purposes of this warranty and this warranty shall
not be extended with respect to such parts.
Thermador's sole liability and responsibility hereunder is
to repair manufacturer-defective Product only, using a
Thermador authorized service provider during normal
business hours.
For safety and property damage concerns, Thermador
highly recommends that you do not attempt to repair the
Product yourself, or use an unauthorized servicer;
Thermador will have no responsibility or liability for repairs
or work performed by a non-authorized servicer. If you
choose to have someone other than an authorized service
provider work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized
service providers are those persons or companies that
have been specially trained on Thermador products, and
who possess, in Thermador's opinion, a superior
reputation for customer service and technical ability (note
that they are independent entities and are not agents,
partners, affiliates or representatives of Thermador).
Notwithstanding the foregoing, Thermador will not incur
any liability, or have responsibility, for the Product if it is
located in a remote area (more than 100 miles from an
authorized service provider) or is reasonably inaccessible,
hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you
request, Thermador would still pay for labor and parts and
ship the parts to the nearest authorized service provider,
but you would still be fully liable and responsible for any
travel time or other special charges by the service
company, assuming they agree to make the service call.
