General Purpose Refrigerator and Freezers
Troubleshooting | 23
Troubleshooting
The table below lists information regarding the possible causes and actions to be taken for the most common faults,
which do not need automatically technical servicing.
Servicing on the electrical system must also be carried out by trusted electricians.
Problem
Possible Cause
Solution
The unit does not switch on.
Controller set to “Stand-by”
Switch on the controller.
No mains
Check the plug, outlet, fuses and
electrical line.
Power plug not connected to the
electrical outlet.
Connect the power cord to the
electrical socket.
Control panel fault
Contact Technical Support.
Unit does not reach the set
temperature.
Too much material has been placed in
the compartment.
Reduce the quantity and leave space
between the shelves and walls.
Place products in the cabinet a few at a
time after the temperature has
stabilised.
Material was placed in the freezer
area at room temperature (i.e. +25
°
).
Store only already frozen products.
Prolonged or too frequent door
openings
Reduce door openings and close the
door more quickly.
Ambient temperature is too high.
Air condition the environment.
Condenser clogged by dust or dirt.
Clean the condenser.
Electronic controller operating fault
Contact Technical Support.
Cooling system operating fault
Contact Technical Support.
The unit is noisy
Unit instability
Eliminate the cause.
Contact with objects (e.g.
cardboards, polystyrene or other
materials)
Move and/or remove objects touching
the equipment.
Repeated alarm or fault signals or
alarm noticed
Unit has detected an alarm.
Visualize alarms
Products wet
Formation of ice in the evaporator or
sudden defrosting
Contact Technical Support.
High humidity level in the environment
Air condition or ventilate the
environment.
Glass door wet
High humidity level in the environment
Air condition or ventilate the
environment.
