Installation, use and maintenance guide
COMPACT S22
–S26–S32 EVO5
Page
50
ENG
12.3 TROUBLESHOOTING CAUSE / SOLUTION
PROBLEM
POSSIBLE CAUSE
SOLUTION
PELLETS DO NOT
DROP INTO THE
BRAZIER
PELLET TANK IS EMPTY
THE
“NO PELLET – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN FILL UP THE
TANK WITH PELLETS
PELLET SCREW FEEDER BLOCKED BY FOREIGN OBJECT SUCH AS NAIL,
NYLON, PIECE OF WOOD, THE “
NO PELLET
– CLEAN BURNER
” ALARM IS
SHOWN ON THE DISPLAY
CUT OFF THE POWER AND REMOVE THE
FOREIGN OBJECT FROM THE TANK.
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT OBSTRUCTS THE
PASSAGE OF SMOKE, THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS IN DICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN CHECK THE
SMOKE EXHAUST AS IT COULD BE DIRTY OR
BLOCKED.
OUTLET TERMINAL CLOGGED BECAUSE A GRILL OR TERMINAL HAS BEEN
INSERTED WHICH PREVENTS THE FREE PASSAGE OF SMOKE, THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN REMOVE THE
TERMINAL AND REPLACE IT WITH A MORE
SUITABLE ONE.
A LONG GUST OF WIND HAS CAUSED THE APPLIANCE TO GO INTO
SAFETY MODE.
THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE
DISPLAY
CLEAN THE BRAZIER AS DESCRIBED IN THIS
USE AND MAINTENANCE GUIDE, DE-ENERGISE
THE APPLIANCE THEN POWER UP AGAIN
THE PELLET FEED MOTOR IS NOT WORKING, THE
“NO PELLET – CLEAN
BURNER”
ALARM IS SHOWN ON THE DISPLAY
CONTACT OUR TECHNICAL ASSISTANCE
SERVICE FOR REPLACEMENT OF THE PART
THE RESET THERMOSTAT TRIPS AND LOCKS THE GEARMOTOR,
THE
“ALARM T.MAX – CHECK WATER CIRCUIT/PUMP”
MESSAGE IS
SHOWN ON THE DISPLAY
CHECK THE RECEPTIVITY OF THE SYSTEM OR
THE OPERATION OF THE CIRCULATING PUMP,
WAIT FOR THE APPLIANCE TO COOL DOWN AND
RESET THE THERMOSTAT
APPLIANCE DOOR OPEN, THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM
IS SHOWN ON THE DISPLAY
CLOSE THE AIRTIGHT DOOR OF THE APPLIANCE
THE APPLIANCE
ACCUMULATES
PELLETS IN THE
BRAZIER WHILE
OPERATING
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT OBSTRUCTS THE
PASSAGE OF SMOKE
CLEAN THE BRAZIER AS IN DICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN CHECK THE
SMOKE EXHAUST AS IT COULD BE DIRTY OR
BLOCKED OR REMOVE THE TERMINAL AND
REPLACE IT WITH A MORE SUITABLE ONE.
THE BRAZIER IS VERY DIRTY.
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE
THE APPLIANCE DOOR IS NOT TIGHT, THE GASKET IS WORN
FIRMLY CLOSE THE DOOR OR CONTACT THE
TECHNICAL ASSISTANCE SERVICE FOR
REPLACEMENT OF THE SEAL
PELLET WITH ASH DEPOSIT GREATER THAN STANDARD OR OF DUBIOUS
QUALITY
CLEAN THE BRAZIER AND SET OPERATING
PROGRAM
LEVEL 2,
AS INSTRUCTED IN THIS
USE AND MAINTENANCE GUIDE. IF THIS DOES
NOT SUFFICE, CHANGE TO A BETTER QUALITY
OF PELLETS
THE APPLIANCE
LEAKS SMOKE
INTO THE ROOM
OCCURS THE FIRST TIME THE APPLIANCE IS SWITCHED ON AS THE
SILICONE PAINT IS BEING BAKED
RUN THE APPLIANCE AT HIGH POWER LEVELS
FOR A FEW DAYS
THE SMOKE EXHAUST IS NOT SEALED CORRECTLY
CHECK THE TIGHTNESS OF THE FLUE OUTLET,
PARTICULARLY THE CONDITION OF THE
EXHASUT PIPES AND THE TIGHTNESS OF THE
SEALS
IF SMOKE BEGINS TO LEAK FROM THE APPLIANCE TOWARDS THE END OF
THE STARTUP SEQUENCE: BRAZIER DIRTY, STARTUP SUCCESSFUL BUT
WITH CONSIDERABLE DELAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE
IF SMOKE BEGINS TO LEAK FROM THE APPLIANCE TOWARDS THE END OF
THE STARTUP SEQUENCE: DELAYED START BECAUSE THE SCREW
FEEDER WAS EMPTY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN FILL UP THE
TANK WITH PELLETS
THE APPLIANCE
ENTERS ALARM
MODE A FEW
MINUTES AFTER
THE START
SEQUENCE HAS
ENDED
DELAYED START BECAUSE THE SCREW FEEDER WAS EMPTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE
DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN FILL UP THE
TANK WITH PELLETS
START UP HAS BEEN GREATLY DELAYED BECAUSE THE BRAZIER IS
DIRTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE
DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE
THE APPLIANCE
DOES NOT
START UP
THE SPARK PLUG IS NOT WORKING
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE
DISPLAY
CONTACT THE TECHNICAL ASSISTANCE
SERVICE FOR REPLACEMENT OF THE SPARK
PLUG
THE PELLET TANK OR SCREW FEEDER IS EMPTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE
DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE, THEN FILL UP THE
TANK WITH PELLETS
EXCESSIVE DRAUGHT IN THE FLUE OUTLET
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE
DISPLAY
HAVE THE FLUE OUTLET DRAUGHT CHECKED
THE HOLE OF THE SPARK PLUG SEAT IS CLOGGED WITH COMBUSTION
RESIDUES
CLEAN THE BRAZIER AS INDICATED IN THIS USE
AND MAINTENANCE GUIDE
