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INSTALLATION, USE AND MAINTENANCE GUIDE 

POPSTAR 6 

– POPSTAR 10 

 

 

 

 

 

Page 

6

 

 
 

ENG 

 INTRODUCTION 

1.1 SAFETY GUIDELINES 

This installation, use and maintenance manual is an integral and essential part of the product and must be kept by the user. Before commencing 
with the  installation, use  and  maintenance of  the  product,  carefully  read  this guide.  All  local,  national  and  European  regulations  regarding  the 
installation and use of the appliance must be met. The Manufacturer recommends carrying out all the maintenance operations described in this 
manual. 
This appliance must only be used as intended by the manufacturer. Any other use is considered incorrect and therefore hazardous; consequently, 
the  user  shall  be  totally  liable  for  the  product  if  used  improperly.  Installation,  maintenance  and  repairs  must  be  carried  out  by  professionally 
qualified personnel, certified according to Decree no. 37 of 22 January 2008 and in compliance with current regulations. In case of repairs only 
original spare parts supplied by the manufacturer must be used. Incorrect installation or poor maintenance can injure or damage people, animals or 
things; in this case the manufacturer shall be relieved of all responsibility. 
Before beginning any cleaning or maintenance operation switch off the appliance by means of the 0/I main switch and disconnect the plug from 
the electrical power socket. The product must be installed in suitable locations and furnished with all the services (power and outlets) which the 
appliance requires for a correct and safe operation. Any repairs or actions carried out on any systems, components or internal parts of the appliance, 
or on any of the accessories supplied with it, that are not specifically authorised by Thermorossi S.p.A, will automatically void the warranty and 
the manufacturer's responsibility, pursuant to Italian Decree no. 224 of the President of the Republic of 24/05/1988, art. 6/b. 
It  is  recommended  to  keep  this  manual  in  a  safe  place  that  is  easily  accessible  to  all  users;  if  the  manual  is  lost  or  deteriorated  contact  the 
manufacturer for a replacement copy. If the appliance is sold or transferred to another user ensure that the manual is handed over with it. The 
images and figures featured in this manual are purely illustrative and may differ from the actual product. Furthermore, Thermorossi reserves the 
right to apply changes to the content of this manual anytime and without notice. 
 

Thermorossi S.p.A. retains copyright on this manual. These instructions may not be reproduced or communicated to third parties or used in any 

other way without the necessary authorisation. 

 

1.2 SAFETY STANDARDS 

 

PE RSONAL   I NJ URY  
T hi s  sa fe ty   sy m bo l   i de nti fi e s   i m po r ta nt  m e ssa g e s  thr o ug h o ut  the   m a nua l .   Re a d  the   i nf o r m a ti o n  m ar ke d  by   thi s  
sy m bo l   c ar e ful l y   a s  no n -o bser v a nc e   o f  thi s  m e ssa g e  c a n  c ause   se r i o us  i njur y   to   pe r so ns  usi ng   the   a ppl i a nc e .  
 
DAMAGE   T O  PROPE RT Y  
T hi s  sa fe ty   sy m bo l  i de nti fi e s  m e ssa g e s  o r   i nstr uc ti o ns  t ha t  a r e   funda m e nta l   fo r   the  a ppl i a nc e   a nd  sy ste m   to 
func ti o n  we l l .   T o   a v oi d  se r i ous  da m a g e   to   the   a ppl i a nc e  adhe r e   str i c tl y   to   the se   i nstr uc ti o ns.  
 
INFORM AT ION  
T hi s  sy m bo l   i ndi c a te s  i m po rta nt  i ns tr uc ti o ns  fo r   g o o d  fu nc ti o ni ng   o f  the   a p pl i a nc e .   If  thi s   i nfo r m a ti o n   i s  no t  
c o r r e c tl y  o bse r v e d,   the   pe r fo r m a nc e   o f  the   a ppl i a nc e   wi l l  no t  be   sa ti sfa c to r y .  

 

1.3 RECOMMENDATIONS  

 Read this entire use and maintenance manual carefully before using the appliance as familiarity with the information 
and instructions contained in it are essential for the correct use of the appliance. 
No  responsibility  will  be  accepted  for  damages,  even  to  third  parties,  if  the  instructions  for  installation,  use  and 
maintenance of the appliance are not followed scrupulously. Modifications made to the appliance by the user or on his 
behalf,  must  be  considered  to  be  under  his  complete  responsibility.  The  user  is  responsible  for  all  the  operations 
required for the maintenance of the appliance before and during its use. 

1.4 GENERAL GUIDELINES 

Attention:  the  appliance  must  be  connected  to  a  system  provided  with  a  PE  conductor  (in  compliance  with  the  specifications 
concerning low voltage equipment). Before installing the appliance check the efficiency of the earth circuit of the power supply 
system. 

 

Attention: the power supply line must have a section which is suitable for the power of the equipment. The cable section must in any case be no 
less than 1.5 mm². The appliance requires powering with a voltage of 230V and 50 Hz. Voltage variations greater than 10% of the nominal value 
can cause irregular operation or damage the electrical device.  Position the appliance so that the electric power outlet in the room is easily accessible. 
Ensure that a suitable differential switch is installed upstream from the equipment. 
Position the power supply cable in order to prevent any contact of the latter with the smoke exhaust pipe or hot parts of the appliance. If the power 
cord is damaged it must be replaced by the manufacturer or by an authorised technical assistance service in order to avoid risks. 
Your appliance has obtained the CE marking and has been made to run for 1 hour to check that it functions correctly. 
The product must not be used by children under the age of 8 years, by persons with physical, mental or sensorial impairments, or by persons who 
are not familiar with the instructions for use and maintenance of the product (the instructions are found in this booklet). Children must not play 
with the appliance. 
 
ATTENTION: Before every use make sure that the brazier is clean and positioned correctly in its seat, check that the ash pan is clean and that the 
firebox door is firmly closed and tight. 
ATTENTION: the door must always remain shut tight when the appliance is operating. It is strictly forbidden to open the door while the appliance 
is in operation. During operation, the smoke exhaust pipes, door, handles and some parts of the appliance may reach extremely high temperatures: 

Summary of Contents for POPSTAR 10

Page 1: ...Installation use and maintenance guide Models POPSTAR 6 POPSTAR 10 ...

Page 2: ...INSTALLATION USE AND MAINTENANCE GUIDE POPSTAR 6 POPSTAR 10 Page 1 ENG Installation use and maintenance guide ...

Page 3: ...RAWING COMBUSTION AIR FROM OUTSIDE 16 5 DESCRIPTION OF THE CONTROLS 17 5 1 DESCRIPTION OF THE CONTROL PANEL 17 5 2 DESCRIPTION OF THE POWER PANEL 18 5 3 DATE SETTING THE DATE AND TIME 19 5 4 CHRONO ON OFF PROGRAMMING 19 5 5 LEVEL OPERATING LEVEL SETTING 21 5 6 ROOM CONTROL CONNECTION WITH THE ROOM CONTROL DEVICE OPTIONAL 22 5 7 SHOW CRONO ON OFF PROGRAMMING DISPLAY 22 6 USE OF THE APPLIANCE 23 6 1...

Page 4: ...REWORD 30 9 2 ROOM VENTILATION 30 9 3 SMOKE OUTLET 30 9 3 1 CHIMNEY TYPES 30 9 3 2 FLUE OUTLET FLUE SYSTEM COMPONENTS 31 9 3 3 CONTROLS PRIOR TO INSTALLING THE APPLIANCE 31 10 ALARMS 33 11 ELECTRICAL WIRING 34 12 INFORMATION FOR THE SKILLED TECHNICIAN 35 12 1 MAIN COMPONENTS AND THEIR OPERATION 35 12 2 REQUIREMENTS NECESSARY FOR CORRECT OPERATION 35 12 3 TROUBLESHOOTING CAUSE SOLUTION 35 ...

Page 5: ...ant Article 11 5 THERMOROSSI S P A Via Grumolo n 4 36011 Arsiero VI 5 Nome e indirizzo del mandatario ai sensi dell articolo 12 paragrafo 2 Name and address of the agent as required pursuant Article 12 2 6 Sistema di valutazione e verifica della costanza della prestazione del prodotto da costruzione di cui all allegato V Sistema 3 e 4 System of assessment and verification of constancy of performan...

Page 6: ...ale Nominal heat output Potenza termica resa in ambiente Room heating output Potenza termica ceduta all acqua Water heating output 9 63 kW 9 63 kW kW Rendimento Efficiency 94 20 alla potenza termica nominale Nominal heat output 96 69 alla potenza termica ridotta Reduced heat output 9 La prestazione del prodotto di cui ai punti 1 e 2 è conforme alla prestazione dichiarata di cui al punto 8 Signatur...

Page 7: ...pliance DAMAGE TO PROPERTY This safety symbol identifies messages or instructions that are fundamental for the appliance and system to function well To avoid serious damage to the appliance adhere strictly to these instructions INFORMATION This symbol indicates important instructions for good functioning of the appliance If this information is not correctly observed the performance of the applianc...

Page 8: ... the Fire Department Mandatory signalling and safety distances and the Note concerning installation of heaters issued by the Association of Cantonal Fire Agencies VKF AEAI ATTENTION it is mandatory to earth the appliance If this instruction is not observed serious damage which is not covered by warranty will result to the body of the appliance Have an electrician check the earthing There must be n...

Page 9: ... 69 CO emissions with 13 O2 at rated power mg m3 73 111 CO emissions with 13 O2 at reduced power mg m3 452 452 Power supply voltage and frequency V Hz 230 50 230 50 Max electrical consumption A W 1 52 350 1 52 350 Min electrical consumption A W 0 11 25 0 11 25 Heatable volume m3 170 260 All the data are based on the stove fuelled with standards UNI EN 14961 2 A1 and A2 type approved pellets Import...

Page 10: ...t is normal to find some pellets remaining in the tank even if the stove shuts off because the pellets have run out Attention when filling up the tank take care not to drop any pellets into the internal parts of the appliance as in extreme cases this could generate live flames The manufacturer recommends emptying the tank and vacuuming the screw feeder zone once a month and during the summer perio...

Page 11: ...ntaining the type of materials utilised b Project as defined in Article 5 of Ministerial Decree n 37 22 January 2008 c Drawing of the finished installation d References to existing partial or previous declarations of conformity e g electrical wiring e Copy of the certificate of recognition of the professional technical qualifications These documents must by law be kept together with the use and ma...

Page 12: ... the side panel and fit the 4 fasteners in the corresponding slots If it is not sufficiently fastened to the appliance remove it and pull out even further the tabs indicated with the letter B Next proceed to install the opposite side panel 4 Remove the profile F after undoing the three screws G and insert the lower panel E 5 Then return the previously removed profile F to its place 6 Adjust the up...

Page 13: ...dicated with the letter B Next proceed to install the opposite side panel 4 Seal the upper glass elements with high temperature silicone taking care to position them correctly as indicated in the figure 5 Remove the profile F after undoing the three screws G and insert the lower panel E 6 Then return the previously removed profile F to its place 7 Adjust the upper and lower pin D and the lower and...

Page 14: ...her the tabs indicated with the letter B Next proceed to install the opposite upper side panel 4 Seal the upper half moon shaped elements with high temperature silicone taking care to position them correctly as indicated in the figure 5 Remove the profile F after undoing the three screws G and insert the lower panel E 6 Then return the previously removed profile F to its place 7 Adjust the upper a...

Page 15: ...oled off and disconnected from electric power Once you have completed this operation be sure to remove the handle to avoid accidental opening of the door and place it on the dedicated hook D 4 7 CONTROL PANEL The front panel of the concealed control panel is installed on the right side of the appliance To open it simply pull the panel outwards To close it push it in Emissione 21 07 2020 Revisione ...

Page 16: ...s disconnected from the electrical power socket REAR SMOKE OUTLET If you choose to use the smoke outlet at the rear then loosen the two screws E and remove the side panel F by lifting it upwards Unscrew the knobs A and remove the bracket B Undo the screws on the collar C and the flange D and remove both elements Next interchange the positions of the collar C and the flange D secure them and ensure...

Page 17: ...chased the coaxial outlet kit Optional proceed as follows 1 Loosen the two screws P and remove the side panel Q by lifting it upwards 2 Use pliers to remove the pre cut profiles R 3 Fit the rubber collar O onto the outside of the combustion air exhaust pipe of the appliance 4 Insert the hose N in the rubber collar O and tighten it with the steel clamp M 5 Fit pipe L to the smoke outlet of the appl...

Page 18: ...thing to dry on the appliance When using a clothes horse keep at a suitable distance It is strictly prohibited to disconnect the appliance from the electrical power mains during normal operation 5 1 DESCRIPTION OF THE CONTROL PANEL The control panel is managed by a microprocessor The control buttons and the various displays are described below The control buttons are Clock button Press this button...

Page 19: ...ion power as the temperature increases which can be seen by the bars that light up around the symbol Once it has dropped below a certain threshold the room fan deactivates automatically Dashes appear along the top of the display and each dash corresponds to one day of the week set by the user e g 1 corresponds to Monday 2 corresponds to Tuesday etc The operating status of the appliance appears bel...

Page 20: ...to change the hour Once you have set the hour confirm the value by pressing the Flame Button Once confirmed the selector shifts to the flashing minutes section Press the Scroll Buttons to set the minutes Press the Flame button to confirm Once confirmed the date and time setting screen closes automatically and the initial screen returns to the display If you confirm the wrong value simply press the...

Page 21: ... for the second time ON2 Once the hour has been set confirm the value by pressing the Flame Button Once confirmed the selector shifts to the minute section of ON2 Press the Scroll Buttons to set the minutes for the second start up Confirm the value by pressing the Flame Button Now press the Scroll Buttons to select the hour at which you wish the appliance to shut off automatically OFF2 Once the ho...

Page 22: ...een to enable the appliance to carry out the ON OFF cycles as programmed simply press the Clock Button The text CR ON and the image of a clock will appear on the main screen The programmed cycles are now enabled When the programmed cycles are enabled a clock symbol appears on the display it will not be possible to use an additional chronothermostat see dedicated paragraph When the programmed cycle...

Page 23: ...y pressing the other Scroll Button To set the desired level or to exit the screen simply press the Menu Button the initial screen will appear on the display The level selection can be made with the appliance OFF or ON If the change is made while the appliance is running the difference in the flame will be apparent It is mandatory to pay particular care when selecting the most appropriate operating...

Page 24: ... Ventilation button repeatedly to set the six fan speeds the fan if enabled will only activate once the smoke has reached the preset temperature The electrical heater will start to overheat and only after a few minutes the first lot of pellets will start dropping into the brazier This occurs because the screw feeder has to fill up because it is completely empty At the first start up the appliance ...

Page 25: ...e operating principle is as follows When the room temperature reaches the set temperature only during the WORK phase the thermostat closes the contact and the appliance shifts to the minimum room fan speed if activated and minimum combustion power This condition is shown on the display with the flashing of the bar indicating ventilation if activated and the bar indicating combustion the appliance ...

Page 26: ...sibility for the life of the electrical heater if subjected to excessive start ups It is recommended not to set the desired room temperature or to set it at the highest possible value for the chronothermostat in order to avert this danger ATTENTION Use common type N O normally open contacts for the connection to the chronothermostat ATTENTION In the event of connections to the chronothermostat The...

Page 27: ...n the area around the spark plug ATTENTION make sure before every start up that the brazier is clean and in the correct position If necessary clean the burner more thoroughly using an ash vacuum device EVERY 3 DAYS Check that the holes of the burner and the heater lodging channels are completely sediment free If necessary vacuum and clean Figure 1 2 and 3 Remove if present all silica agglomerates ...

Page 28: ... appliance Any problems resulting from total or partial lack of cleaning or maintenance will immediately void the warranty ATTENTION if the appliance remains inactive and or unused for more than one month it is necessary to clean the entire appliance thoroughly as well as the smoke discharge tube and the flue outlet to remove any obstructions e g birds nests in the chimney cap before restarting A1...

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Page 30: ...programming are not being memorised then the battery needs replacing Proceed as follows Switch off the appliance and unplug the power cable from the power source Remove the cover by pressing your fingers towards the centre in order to press the two tabs A and B as illustrated in the following figure Pull the top cover outwards and replace the battery The dead battery must be disposed of in complia...

Page 31: ... this position is not possible the section of the ventilation openings must be enlarged by at least 50 9 2 2 VENTILATION OF THE ADJACENT ROOMS The air flow can also be obtained from an adjacent room as long as the adjoining room is equipped with direct ventilation in compliance with the paragraphs described above only appliances connected to the exhaust pipe are installed in the room that is venti...

Page 32: ...ilure Failure to comply with these requirements may result in accumulation of smoke inside the firebox with possible explosions and or smoke escaping into the room The figures illustrate the best solution for discharging the smoke out through the roof or into the flue outlet If you prefer to exhaust the smoke from the roof insert a union tee with inspection cap connecting brackets suitable for the...

Page 33: ...pe must be made from suitable materials such as porcelain coated steel tubes and the various fittings sealed with red silicone resistant to 350 C The outer casing of the tube must be made with insulating material mineral wool ceramic fiber or use pre insulated tubing THE FLUE OUTLET MUST BE USED ONLY FOR THE APPLIANCE It must be possible to inspect and remove all the smoke tube sections for clean ...

Page 34: ...mptied from the brazier must not be fed into the tank This occurs when the smoke outlet is partially blocked To reset the alarm the power to the appliance must be switched off then on by turning the switch 0 1 located on the power panel Before restarting the appliance check for any irregularities such as blocked flue outlet open firebox door very dirty appliance Do not start up the appliance until...

Page 35: ...otto Sviluppo 1 1 TEL 0445 741310 FAX 0445 741657 Via Grumolo 4 36011 ARSIERO Vicenza ITALY S p A Spessore Approv Data approv Formato SCHEDA Cod Disegnatore Volume Peso Colore Revisione Descrizione Revisione Autore Data Descrizione LAMIERA Il fornitore è responsabile della corretta realizzazione del particolare come indicano le viste di progetto lo sviluppo piano deve essere verificato ed eventual...

Page 36: ...ses for the overtemperature havebeenidentifiedand remediedthe appliance canbe reactivated byunscrewingthe plasticcoverofthe thermostatlocated on the power panel and pressing the button the appliance temperature must have considerably dropped GLOW PLUG It is activated in the START phase Heats the air to 800 C which assist the first combustionofthepelletspresentinthe brazier The sparkplug is guarant...

Page 37: ...PLIANCE STARTS TO SMOKE AFTER 25 MINUTES DIRTY BURNER VERY DELAYED START CLEAN THE BRAZIER AS INDICATED IN THIS USE AND MAINTENANCE GUIDE IF THE APPLIANCE STARTS TO SMOKE AFTER 25 MINUTES DELAYED START BECAUSE THE SCREW FEEDER WAS EMPTY CLEAN THE BAZIER AS INDICATED IN THIS MANUAL THEN FILL UP THE TANK WITH PELLETS OVERPRESSURE RELIEF VALVE TRIPPING MAKE SURE THAT ALL THE CLEANING ROUTINE AND EXTR...

Page 38: ...RESS THE CLOCK BUTTON TO ENABLE IT AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE THE BUFFER BATTERY INSTALLED IN THE CONTROL PANEL IS EXHAUSTED REPLACE THE BATTERY AN ERROR HAS BEEN MADE WITHIN THE PROGRAMMED CYCLE A SHUT OFF TIME HAS BEEN SET BEFORE THE START TIME VERIFY THE TIMES SET IN THE CRONO SCREEN AFTER A FEW HOURS OF OPERATION A DEPOSIT APPEARS ON THE GLASS THIS PROBLEM OCCURS IN NEW PR...

Page 39: ...INSTALLATION USE AND MAINTENANCE GUIDE POPSTAR 6 POPSTAR 10 Page 38 ENG ...

Page 40: ...STALLATION USE AND MAINTENANCE GUIDE POPSTAR 6 POPSTAR 10 Page 39 ENG Via Grumolo 4 Z I 36011 Arsiero VI ITALY Fax 0445 741657 www thermorossi com info thermorossi it F ireL o v e rs Code 70028814 08 2020 ...

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