Thermos 463322012, Product Manual

25

DANGER:

 If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.

Emergencies

Problem

Gas leaking from 
cracked/cut/burned 
hose.

Gas leaking from LP 
cylinder.

Gas leaking from LP 
cylinder valve.

Gas leaking between 
LP cylinder and 
regulator connection.

Fire coming through 
control panel.

Grease fire or 
continuous excessive 
flames above cooking 
surface.

Burner(s) will not  light 
using ignitor.
(See Electronic Ignition 
Troubleshooting also)

Continued on next 
page.

Possible Cause

Possible Cause

• Damaged hose.

• Mechanical failure due to rusting or 

mishandling.

• Failure of cylinder valve from 

mishandling or mechanical failure.

• Improper installation, connection not 

tight, failure of rubber seal.

• Fire in burner tube section of burner due 

to blockage.

• Too much grease buildup in burner area.

GAS ISSUES:

• Trying to light wrong burner.

• Burner not engaged with control valve.

• Obstruction in burner.

• No gas flow.

• Vapor lock at coupling nut to LP cylinder.

• Coupling nut and LP cylinder valve not 

fully connected.

ELECTRICAL ISSUES:

• Electrode cracked or broken; “sparks at 

crack.”

• Electrode tip not in proper position.

• Wire and/or electrode covered with 

cooking residue.

• Wires are loose or disconnected.

• Wires are shorting (sparking) between 

ignitor and electrode.

• Dead battery.

Prevention/Solution

Prevention/Solution

• Turn off gas at LP cylinder or at source on natural gas systems. If 

anything but burned, replace valve/hose/regulator. If burned, 
discontinue use of product until a plumber has investigated cause 
and corrections are made.

• Replace LP cylinder.

• Turn off LP cylinder valve. Return LP cylinder to gas supplier.

• Turn off LP cylinder valve. Remove regulator from cylinder and 

visually inspect rubber seal for damage. See LP Cylinder Leak Test 
and Connecting Regulator to the LP Cylinder.

• Turn off control knobs and LP cylinder valve. Leave lid open to 

allow flames to die down. After fire is out and grill is cold, remove 
burner and inspect for spider nests or rust. See Natural Hazard 
and Cleaning the Burner Assembly pages.

• Turn off control knobs and LP cylinder valve. Leave lid open to 

allow flames to die down. After cooling, clean food particles and 
excess grease from inside firebox area, grease tray, and other 
surfaces.

• See instructions on control panel and in Use and Care section.

• Make sure valves are positioned inside of burner tubes.

• Ensure burner tubes are not obstructed with spider webs or other 

matter. See cleaning section of Use and Care.

• Make sure LP cylinder is not empty. If LP cylinder is not empty, 

refer to “Sudden drop in gas flow.”

• Turn off knobs and disconnect coupling nut from LP cylinder. 

Reconnect and retry.

• Turn the coupling nut approximately one-half to three-quarters 

additional turn until solid stop. Tighten by hand only - do not use 
tools.

• Replace electrode(s).

Main Burners:
• Tip of electrode should be pointing toward gas port opening on 

burner. The distance should be 1/8” to 1/4”. Adjust if necessary.

Sideburner:
• Tip of electrode should be pointing toward gas port opening on 

burner. the distance should be 1/8” to 3/16”. Adjust if necessary.

• Clean wire and/or electrode with rubbing alcohol and clean swab.

• Reconnect wires or replace electrode/wire assembly.

• Replace ignitor wire/electrode assembly.

• Replace with a new alkaline battery.

Troubleshooting

• For a grill equipped with the AUTO-CLEAN™ feature, make sure
  the AUTO-CLEAN™ valve is set to “Grill”