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Q: How do I troubleshoot an instant tripping breaker?
A: The proper way to troubleshoot is first turn GFCI breaker off. Access spa pack and unplug
all components except for light. All water pumps, blowers, and ozonator if spa has one.
Then turn GFCI breaker back on. If breaker does not hold the only components that are still
connected is the heater since heater wires are inside spa pac. If breaker does hold, replug
in components (one at a time) and which ever one is failing will trip breaker when you plug
it in
.
At this point second, third, forth pump can be left unplugged. Also if blower or ozonator
is causing the problem, they can be left unplugged. Only spas heater and primary pump are
necessary to maintain heat and filter cycle.
Q: I have no pressure to one of my seats, what is the problem?
A: Try your whirlpool jet or top side diverter valve to direct water flow to that seat(s). Check the
jets for that seat(s). Your jets may be in the closed position. Most of the jets in your spa have
an outer ring that turns to the left and right. This will open or close the jets.
Q: My pump isn’t working properly and it doesn’t seem to be pushing any water at all, what can
I do?
A: Remove the skirt panel and find your pump. Chances are a gate valve might be closed,
which will shut the pump off. Open the valve by lifting the handle. Your pump may need to
be primed. Open the union connection slightly to bleed the air out of the line.
Q: I need a service appointment, but I’m only available after 5 PM. Is there any way that you
can come later?
A: If your spa and circuit breaker are outdoors, you don’t need to be home. We can easily
set up an appointment and you will not need to lose time at work. Our technicians work to
be sure that all of their scheduled stops are completed to satisfaction every day, and that
includes scheduling time of their stops.
Q: I have a brand new hot tub and it is leaking. I need a service man right away.
A: Firstly, there are a few things we will ask you to do. Describe that area of the spa where the
leak seems to be coming from. Remove one of the skirt panels in that area and check your
pump(s) union connections. If you have a loose union, simply tighten the connection and
the leak should stop. This is a part of your spa start up and is the responsibility of all of our
customers to make sure that this is done.
F.A.Q.s
Summary of Contents for Atlantis Genesis 200
Page 1: ...ThermoSpas Genesis Series Owner s Manual Safety Maintenance and Technical Information...
Page 5: ...Spa Measurements Chart 45 Water Capacity Chart 46...
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