28
7.2.2. FAQ. General indications.
Problem
Possible cause
Solution
The equipment doesn't start up when pressing
over the corresponding key.
Internal fuse blown.
Consult with the S.T.S..
The equipment is ON but the loads do not
have power supply
Jumpers at the output are not connected
properly.
Connect the output jumpers.
There is no voltage in the outlets.
Check LS1 and LS2 (not available in models up to 1 kVA), are selected
from "001" to "000".
Back up time is too short.
Battery is low or the load level is very low.
Recharge the battery for 24 hours as minimum.
Battery is depleted or damaged
Consult with the S.T.S. to replace it.
Continuous alarm and LCD in red colour.
Equipment fault
Consult with the S.T.S..
Buttons or keys are not operative.
Setting mode is not the suitable.
Checl the setting procedure.
Buttons or keys are faulty.
Consult with the S.T.S..
Tabla 12.
Troubleshooting guide. Warning indications.
7.3. Warranty
conditions.
The limited warranty only applies to those products that you ac-
quire for commercial or industrial use in the normal development
of your business .
7.3.1. Covered
product.
SPS.ADVANCE RT.
7.3.2. Warranty
terms.
This product is guaranteed against any parts and/or labour de-
fect for 12 months period from its commissioning by our com-
pany staff or other specifically authorised, or 18 months from its
factory delivery, whichever expires first. In case of failure of the
product inside the warranty period, we must repair, at our facili-
ties at no cost, the faulty part or parts. The transport expenses
and packaging will be borne to the user.
We guarantees for period time higher than 10 years, the avail-
ability of parts and spare parts, as hardware as software, as
well as a complete assistance regarding the reparations, com-
ponents replacement and software updating.
7.3.3. Out of scope of supply.
Our company is not forced by the warranty if it appreciates
that the defect in the product doesn’t exist or it was caused by
a wrong use, negligence, installation and/or inadequate testing,
tentative of repairing or not authorized modification, or any other
cause beyond the foreseen use, or by accident, fire, lightnings or
other dangers. Neither it will cover, in any case, compensations
for damages or injuries.
7.4.
Description of the available
maintenance and service
contracts.
When the warranty is expired, and adapting to the customer’s
needs, has several maintenance modalities:
Preventive.
It guarantees a higher safety to preserve the correct operating of
the equipments with a yearly preventive visit, in which the spe-
cialised technicians of our company make several tests and sets
in the systems:
Ŗ
Measurement and write down input currents and voltages
among the phases.
Ŗ
Measurement and write down output currents and voltages
among the phases.
Ŗ
Measurement and write down floating currents and voltages
, discharging and charging batteries.
Ŗ
Checking the logged alarms.
Ŗ
Checking and testing the measurements of the digital LCD
panel:
Input voltages
Input currents
Output voltages
Output currents
Temperatures
Battery voltage and currents.
Ŗ
Check the battery status.
Ŗ
Check the fan status.
Ŗ
Bypass test.
Ŗ
Make a general cleaning of the equipment.
Ŗ
Controlling the mechanical parts and temperatures.
This way, it is guaranteed the perfect operating and the possible
coming faults are avoided.
These supervisions are usually done without shutdown the
equipment. In those cases that a shutdown were needed, date
and time would agree with the customer to do the task.
This maintenance modality covers, inside the working timetable,
all the journey expenses and manpower.
Corrective.
When a fault occurs in the equipment operating, and previous
notice to our Service and Technical Support (S.T.S.), in which a
specialized technician will establish the failure scope and he will
determine a first diagnostic, the corrective action starts.
USER MANUAL
Thiele KG • V
orderer W
einberg 26 • D-71522 Backnang • T
el.:(07191)3560-0 • Fax.:(07191)3560-19 • info@thiele-electroni
c.de • www
.thiele-electronic.de
Thiele KG • V
orderer W
einberg 26 • D-71522 Backnang • T
el.:(07191)3560-0 • Fax.:(07191)3560-19 • info@thiele-electroni
c.de • www
.thiele-electronic.de
Vorderer Weinberg 26
• D-71522 Backnang •
Tel.:+49 (0)7191 3560-0 (Fax.:-19)
