®
Q-Series Chassis, Rev. D
18
October 2018
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am to
5:00pm, Eastern Time Zone.
We’ll provide a representative’s direct dial phone number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You can
leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
4.2. Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand, if possible, and we will have someone available to assist you.
Warranty
Thinklogical warrants this product against defects in materials and workmanship for a period of one year
from the date of delivery. Thinklogical
and its suppliers disclaim any and all other warranties.
Note:
Thinklogical products carry a one year warranty, with longer term available at time of
purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you purchased the
device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
Note:
Thinklogical Inc. products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you purchased the
device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
Return Authorization
In the event you must return a product to Thinklogical directly, please contact our Customer Support at
1-800-291-3211 or 1-203-647-8700.
If you need to return your Thinklogical
®
product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s
Product Support Department (1-203-647-8798)
before sending the unit in.
Customer Support will ask you to describe the problem and will issue you a Return Merchandise
Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the
RMA# printed on the outside of the box.
