THOMSON 300 Series, Installation And User Manual

Page 1: ...SpeedTouch USB 330 ADSL USB Modem Installation and User s Guide 300 SERIES ...

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Page 3: ...3EC 36714 BAAA TCZZA Ed 02 SpeedTouch USB 330 Installation and User s Guide PPPoA PPPoE ...

Page 4: ...se and communication of its contents is not permitted without written authorization from THOMSON multimedia The content of this document is furnished for informational use only may be subject to change without notice and should not be construed as a commit ment by THOMSON multimedia THOMSON multimedia assumes no responsibility or liability for any errors or inaccuracies that may appear in this doc...

Page 5: ...8 3 SpeedTouch for Microsoft Windows 9 3 1 Installing the SpeedTouch 10 3 2 Using the SpeedTouch 16 4 SpeedTouch for Mac OS 21 4 1 Installing the SpeedTouch 22 4 1 1 Installation for Mac OS8 6 and Mac OS9 x 23 4 1 2 Installation for Mac OS X Mac OS10 1 26 4 2 Using the SpeedTouch 31 4 2 1 Using the SpeedTouch in Mac OS8 6 and Mac OS9 x 32 4 2 2 Using the SpeedTouch in Mac OS X Mac OS10 x 35 ...

Page 6: ...3EC 36714 BAAA TCZZA Ed 02 2 5 Troubleshooting 39 ...

Page 7: ... rom the installation of the SpeedTouch is really straightforward surfing the Internet is only a few clicks away Terminology For readability both the SpeedTouch USB and SpeedTouch 330 will be referred to as SpeedTouch further in this User s Guide Safety instructions Prior to connecting the SpeedTouch read the Safety Instructions Trademarks The following trademarks are used in this document SpeedTo...

Page 8: ... which provide either DSL connectivity Internet access or Corporate access for example an Internet Service Provider ISP SpeedTouch documentation and software updates Due to the continuous evolution of ADSL technology existing products are regularly upgraded For more information on the newest technological breakdowns software upgrades and documents please consult http www speedtouch com ...

Page 9: ...uction This chapter will assist you in getting acquainted with the SpeedTouch and will guide you through the first steps in preparing the SpeedTouch for Internet connectivity In this chapter This chapter contains the following topics Topic Page 2 1 First Steps 6 2 2 What You Need 7 2 3 SpeedTouch Support 8 ...

Page 10: ...ase notes safety and confor mity declarations and other materials Your SpeedTouch Unlike most traditional modems the electronic circuitry of the SpeedTouch has been shaped into a stylish body The input output wiring is moulded in an ergonomically designed pigtail On the rear end of the pigtail you find the USB connector That s the interface which connects the SpeedTouch to your Personal Computer P...

Page 11: ...nly be installed by qualified service personnel Service Provider You must have a user account at an Internet Service Provider ISP for Internet access For this user account it will provide you A user name logon ID A password Note The SpeedTouch supports two connection services PPPoA and PPPoE Depending on the preferences of your Service Provider the connection service suitable for your connectivity...

Page 12: ...the free upgrade to Mac OS10 1 Note The SpeedTouch also supports Linux platforms Refer to the Speedtouch Support pages for more information SpeedTouch driver software on the Internet The Speedtouch Support pages on the Internet provide SpeedTouch software upgrades for download These upgrades are regularly updated and can be found at http www speedtouch com Procedure Installation procedure When per...

Page 13: ...3 SpeedTouch for Microsoft Windows Introduction This chapter describes how to install and use the SpeedTouch for Microsoft Windows OSs In this chapter This chapter contains the following topics Topic Page 3 1 Installing the SpeedTouch 10 3 2 Using the SpeedTouch 16 ...

Page 14: ... SpeedTouch is a true Plug and Play device you can use two different installa tion procedures The SpeedTouch Setup wizard application Installation By inserting the SpeedTouch Installation CD rom a wizard automatically guides you through all needed installation steps The Plug and Play Compliant Installation The installation procedure is initiated by connecting the SpeedTouch to your PC s USB port I...

Page 15: ... CD rom in your PC s CD rom drive The SpeedTouch Setup wizard application will start automatically Note In case the SpeedTouch Setup wizard application does not start auto matically open a Run window via Start Run from the Start menu and enter following path D Setup exe where D stands for the drive letter of your CD rom drive 2 The SpeedTouch Setup program prepares the SpeedTouch Setup wizard appl...

Page 16: ...ndow pops up Click Yes to accept the terms of the agreement and to continue the installa tion 5 The following window allows you to choose a destination folder for the SpeedTouch driver software In most cases the proposed destination is best suited for the SpeedTouch driver software Click Next to proceed Step Action ...

Page 17: ...The Select Program Folder window pops up Click Next to proceed 7 The SpeedTouch Setup wizard application copies SpeedTouch driver soft ware to your local disk Note for Windows ME 2000 XP user only If a Digital Signature window pops up click Yes to continue Step Action ...

Page 18: ... the wall socket prior to connect the ADSL cable 10 Plug the SpeedTouch s USB connector into the PC s USB port An USB port can be easily located it is marked with the typical USB symbol 11 The Windows found New Hardware wizard will automatically continue with the installation of the SpeedTouch ADSL modem device 12 The installation continues with the creation of the appropriate PPP Dial Up Networki...

Page 19: ...osoft Dial Up Networking folder A Dial Up Networking icon is added for SpeedTouch connectivity Step Action 1 Connect the SpeedTouch to the ADSL wall socket and the PC Note ADSL must be available as well as the appropriate central splitter or distributed filters 2 Windows will automatically recognize the SpeedTouch The Windows Found new Hardware wizard pops up This wizard will guide you through the...

Page 20: ...onnection Refer to the SpeedTouch Diagnostics Guide for more information The latest version of the Diagnostics Guide can always be downloaded from the SpeedTouch Support pages How to make a connection Proceed as follows System tray icon Message Description ADSL Modem Modem not plugged in The SpeedTouch is not plugged into the PC s USB port An ADSL connection can not be established ADSL Modem Initi...

Page 21: ...ps up Note The example figure shows the Dial up window in case of PPPoE connectivity In case of PPPoA connectivity the Service Name entry field is not available 3 Enter user name and password for your user account at the Service Provider 4 In case of PPPoE connectivity you may need to choose a Service Name which is provided by your Service Provider 5 Click Connect 6 As soon the connection is made ...

Page 22: ...he remote device A flashing Behind PC symbolizes downstream RX link activity from the remote device towards your PC In case you position your mouse pointer over the DUN icon a dialog box pops up How to release a connection Proceed as follows Step Action 1 Double click the SpeedTouch Dial up icon on your desktop Or open the SpeedTouch Dial up window via Start Programs Speed Touch USB SpeedTouch USB...

Page 23: ...entries In case you have more than one account and or multiple SpeedTouch connected to your PC you can create multiple DUN entries for the SpeedTouch with specific credentials properties and home web page DUN entries are controlled via the Connect button in the SpeedTouch Dial up window ...

Page 24: ...3EC 36714 BAAA TCZZA Ed 02 3 SpeedTouch for Microsoft Windows 20 ...

Page 25: ...ch for Mac OSs In this chapter This chapter contains the following topics Topic Page 4 1 Installing the SpeedTouch 22 4 1 1 Installation for Mac OS8 6 and Mac OS9 x 23 4 1 2 Installation for Mac OS X Mac OS10 1 26 4 2 Using the SpeedTouch 31 4 2 1 Using the SpeedTouch in Mac OS8 6 and Mac OS9 x 32 4 2 2 Using the SpeedTouch in Mac OS X Mac OS10 x 35 ...

Page 26: ...edTouch and preparing your computer for your Internet connectivity Installation The installation depends on the Mac OS you are running In case of Mac OS 8 6 or Mac OS9 x Proceed with subsection 4 1 1 Installation for Mac OS8 6 and Mac OS9 x on page 23 Mac OS X Mac OS10 x Proceed with subsection 4 1 2 Installation for Mac OS X Mac OS10 1 on page 26 ...

Page 27: ...x 640 Kilo Byte KB of free disk space A Web browser e g Netscape Navigator Internet Explorer for surfing the Internet SpeedTouch installation Step Action 1 Insert the SpeedTouch Installation CD rom in your computer s CD rom drive 2 On your desktop the CD rom icon will appear Double click the CD rom icon to proceed 3 The CD rom contents window pops up Double click to start the SpeedTouch installer ...

Page 28: ...ouch Plug the other end of the ADSL cable into the wall socket terminating ADSL service Note Depending onto which pins of the wall socket the ADSL signals are assigned it might be necessary to plug in an RJ11 interchanger into the wall socket prior to connect the ADSL cable 7 Plug the SpeedTouch s USB connector into the computer s USB port An USB port can be easily located it is marked with the ty...

Page 29: ...atus information of the SpeedTouch Additional configuration Next to the installation of the SpeedTouch software the SpeedTouch must be configured as default modem for the remote access application Proceed as follows Step Action 1 Open the Modem control panel 2 Check for the following In the Connect via field Alcatel SpeedTouch USB must be selected In the Modem field Alcatel SpeedTouch USB must be ...

Page 30: ...Mega Byte MB of free disk space A Web browser e g Netscape Navigator Internet Explorer for surfing the Internet SpeedTouch software installation Step Action 1 Insert the SpeedTouch Installation CD rom in your computer s CD rom drive 2 On your desktop the CD rom icon will appear Double click the CD rom icon to proceed 3 The CD rom contents window pops up Double click to open the Mac OS10 x installa...

Page 31: ...pops up Click each time Continue to proceed 7 The Software License Agreement screen pops up You must agree to it before you are able to continue Click Continue and Agree to proceed 8 The following screen allows you to select a destination volume to install the SpeedTouch Select a destination Your selection will be highlighted by a green arrow Click Continue to proceed 9 The Installer has now all i...

Page 32: ... Diagnostics application A SpeedTouch Diagnostics icon is added to the applications folder 10 At the end of the installation procedure the following screen appears Click Close to finish the installer Step Action Step Action 1 Plug the ADSL cable provided in your package into the inline receptacle of the SpeedTouch Plug the other end of the ADSL cable into the wall socket terminating ADSL service N...

Page 33: ... panel shows the TCP IP settings for the SpeedTouch network connection Check that the connection is configured for PPP connectivity 4 Click the PPP tab This panel shows the PPP configuration Enter the following information In the Account Name field your user name for your User Account at the Internet Service Provider e g In the Password field the password for this user name Note Tick Save password...

Page 34: ... the final tab Modem This panel shows the modem configuration From the list of modems select the Alcatel Modem Leave the other modem settings unchanged 7 Run through all panels again to check whether all configurations are correctly done as described above and click Apply Now to apply the settings 8 To prevent further changes you can click the lock to secure your settings From then on changes are ...

Page 35: ... to the Internet and how you can check the SpeedTouch status Installation The use of the SpeedTouch depends on the Mac OS you are running In case of Mac OS 8 6 or Mac OS9 x Proceed with subsection 4 2 1 Using the SpeedTouch in Mac OS8 6 and Mac OS9 x on page 32 Mac OS X Mac OS10 1 Proceed with subsection 4 2 2 Using the SpeedTouch in Mac OS X Mac OS10 x on page 35 ...

Page 36: ...e SpeedTouch Diagnostics The SpeedTouch driver software features a Diagnostics application This application allows you to overview some detailed parameters and settings of your SpeedTouch and the current connection a shortcut to the application can be found in the Application folder on your system startup disk Refer to the SpeedTouch Diagnostics Guide for more information The latest version of the...

Page 37: ...elect Open Remote Access 2 As a result the Remote Access window appears 3 Enter user name and password for your user account at the Service Provider Note Tick Save password in case you want the application to remember your user name and password 4 In case of PPPoA connectivity you must enter a digit e g 0 into the Number field In case of PPPoE connectivity you may need to enter a Service Name whic...

Page 38: ...Touch for Mac OS 34 How to release a connection To release a remote access connection click the Remote Access icon in the control strip and select Disconnect As a result the connection is released No Internet connectivity exists anymore ...

Page 39: ...SpeedTouch and the current connection You can open the Diagnostics by clicking the SpeedTouch status icon and selecting Alcatel SpeedTouch Alternatively a shortcut to the application can be found in the Application folder on your system startup disk Refer to the SpeedTouch Diagnostics Guide for more information The latest version of the Diagnostics Guide can always be downloaded from the Alcatel S...

Page 40: ... your Mac OS10 x system startup disk Double click to open the Internet connect application 2 The following screen appears If needed select the SpeedTouch from the list of available network devices in the Configuration field 3 Click Connect 4 As soon the connection is made you can open your web browser and surf the Internet Step Action 1 Double click the Internet connect icon from the Dock ...

Page 41: ... 02 37 2 The following screen appears If needed select the SpeedTouch from the list of available network devices in the Configuration field 3 Click Disconnect As a result the connection is released No Internet connectivity exists anymore Step Action ...

Page 42: ...3EC 36714 BAAA TCZZA Ed 02 4 SpeedTouch for Mac OS 38 ...

Page 43: ...with two Bi colored LEDs These indicators indicate the status of the SpeedTouch Checking the SpeedTouch status may be a first step in isolating the problem Start up phases At startup the SpeedTouch passes three phases Failed POST When a Power on Self Test POST failed both LEDs are solid amber Phase USB LED ADSL LED Description Color Timing Color Timing Attaching and Configuring Red Flashing very s...

Page 44: ...a portable computer in battery mode it is possible that its USB port is not powered Refer to the portable s User s Guide for more information Check if the SpeedTouch is not connected to a low powered USB hub port Refer to the USB hub s User Guide for more information Speed Touch USB installation failed Verify your computer is running one of the supported OSs and that it meets the according minimum...

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Page 46: ...Built for excellence 300 SERIES 2002 THOMSON multimedia All rights reserved 3EC 36714 BAAA TCZZA Ed 02 www speedtouch com ...