82 USING Sky+HD
TAKING C
ONTROL
TROUBLESHOO
TING
What’s wrong?
The start of a programme was
not recorded.
My phone line is not connected
(continued opposite...)
Possible reason
You set up numerous back-to-back
recordings. Sky prioritises the end of
an existing recording over the start of
a new one.
Your phone line is not physically
connected to your Sky+HD box.
A) Your phone number is
ex-directory or you withhold your
number when making calls. (see
overleaf for more possible reasons).
What to do now
To get your Sky+HD box to record in the most efficient way,
see
Adding extra time to the start and end of recordings
(page 38) and change the settings back to
Automatic
.
Press
services
, select
Settings
then the
Signal
tab. If you get
the message
Telephone line not connected,
you need to make
sure the phone lead is connected properly. If you see the
message
Telephone line connected
, try solutions A - E below.
A) Change the dialling prefix, as follows:
1 Press
services
, press
right
to highlight
Settings
then press
select
.
2 Press the numbers
0
,
1
then
select
to show the
Installer
Setup
menu.
3 Press number
3
.
4 Highlight
Dialling Prefix
and press the number sequence
1
,
4
,
7
,
0
.
5 Select
Save Settings.
6 Make sure your phone line is free then press
select
. Your
box now tries to call us back, which checks the phone line
connection.
After getting the message
Callback in progress
, the
previous menu appears.
If you see any other message at this stage, please call Sky
Customer Service for more advice. The number is provided
in the
Terms & Conditions
document.
Warning: please make sure you
follow steps 1 - 6 precisely and
do not make any other changes
while in the
Installer Setup
menu as these may have an
adverse effect on your service.
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Summary of Contents for Sky+HD DSI8215
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