83
TROUBLESHOO
TING
What’s wrong?
My phone line is not connected
(...continued)
Possible reason
B) There’s more than one phone line
in your home but you’ve connected
one or more of your boxes to the
line that’s NOT registered to your
Sky account.
C) A Sky box and card registered to
your account is in another property
that you own.
D) You have an ADSL/Broadband
service at home.
E) You have disconnected your phone
line (e.g. to carry out decorative
works in your home).
What to do now
B) Reconnect your Sky box(es) to the correct phone line
(the one you have registered with us), then follow the
‘callback’ procedure below.
C) Reconnect the Sky box to the phone line at the home
address that your account is registered to - and always
keep it connected at that property only, then follow the
‘callback’ procedure below.
D) Make sure you have an ADSL/broadband filter connected
to the phone socket, plug the telephone line from the box
into the filter, then follow the ‘callback’ procedure below.
E) Reconnect the phone line, then follow the ‘callback’
procedure below.
Callback procedure:
1 Press
services
, press
right
to highlight
Settings
then press
select
.
2 Press the numbers
0
,
1
, then
select
to show the
Installer Setup
menu.
3 Press number
6
. When
FOR YOUR INFORMATION
appears, press
select
. When the next screen
appears showing a number of readings (signal strength etc.), press
select
. When you see the
message
Channel line-up complete
, press
select
.
4 Make sure your telephone line is connected and press
select
again.
5 Your box now tries to call us back, which checks the phone line connection.
After getting the message
Callback in progress
, the previous menu appears.
If you see any other message at this stage, please call Sky Customer Service for more advice. The
number is provided in the
Terms & Conditions
document.
Warning: please make sure you
follow steps 1 - 5 precisely and
do not make any other changes
while in the
Installer Setup
menu as these may have an
adverse effect on your service.
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Summary of Contents for Sky+HD DSI8215
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