87
TROUBLESHOO
TING
Message
No signal found
This programme is no longer
available
Digital text is not available during
playback
You cannot record/play back this
programme
System fault
Housekeeping.
Please wait
Recording interrupted by loss of
signal or cancellation.
Please wait
Play/Pause/Record are not available
whilst in an interactive service
What does it mean?
Your Sky+HD box couldn’t find a
signal after you asked it to find new
channels.
You selected a programme that is no
longer available in your Planner.
Your Sky+HD box cannot show digital
text while you’re playing a recording or
in live pause.
You tried to record a programme
which cannot be recorded by your
Sky+HD box.
There was an unexpected error with
your Sky+HD box during system setup.
Your Sky+HD box is trying to resolve a
system fault.
Your Sky+HD box temporarily lost the
satellite signal during recording, or
recording was cancelled and restarted
during the programme.
You tried to play, pause or record a
programme while you are using an
interactive service.
What to do now
Check the settings you entered were right.
Select another programme.
To view digital text, press
Sky
to return to live
programmes, then press
text
.
Select a different programme to play back / record. If this
doesn’t work, call Sky Customer Service on the number
provided in your
Terms & Conditions
.
Call Sky Customer Service (see your
Terms & Conditions
).
Wait for your Sky+HD box to resolve the problem; if it is
not resolved call Sky Customer Service (see your
Terms &
Conditions
).
You may see this message when you’re playing back a
recorded programme. After a few seconds your Sky+HD
box continues playback from the point when the satellite
signal returned or recording was started.
Press
Sky
on your remote control to leave the interactive
service before using these buttons. As long as the
broadcaster allows it, you can record programmes
featured within an interactive service. However, you
cannot record the entire interactive service itself.
Summary of Contents for Sky+HD DSI8215
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