THOMSON THG570, User Manual

Page 1: ...User manual SATELLITE TELECOM CABLE TERRESTRIAL THG570 Voice over IP Cable Modem ...

Page 2: ...ith the vendor when buying a new appliance If you are a professional user please follow your supplier s instructions If the appliance is rented to you or left in your care please contact your service provider Help us protect the environment in which we live North American Cable Installer This reminder is provided to call your attention to Article 820 40 of the National Electrical Code Section 54 o...

Page 3: ...came with this product and return it immediately Returning the card allows us to contact you if needed Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No ____________________________ Serial No _____________________________ Purc...

Page 4: ... 6 CONTACT YOUR LOCAL CABLE COMPANY 7 CONNECTING THE CABLE MODEM 8 CONNECTING THE CABLE MODEM TO A SINGLE COMPUTER 8 ATTACHING THE CABLE TV WIRE TO THE CABLE MODEM 8 IMPORTANT CONNECTION INFORMATION 9 ETHERNET CONNECTION TO ONE COMPUTER 9 CONNECTING MORE THAN TWO COMPUTERS TO THE CABLE MODEM 10 TELEPHONE OR FAX CONNECTION 11 ACTIVATING THE CABLE MODEM 12 ACTIVATING THE EMTA 12 ACCESSING THE INTERN...

Page 5: ...Table of Contents FREQUENTLY ASKED QUESTIONS 17 GENERAL TROUBLESHOOTING 18 FCC DECLARATION OF CONFORMITY AND INDUSTRY CANADA INFORMATION 19 SERVICE INFORMATION 19 GLOSSARY 20 iv ...

Page 6: ...hone etc of up to 500 feet AWG 26 0 4mm y Support simultaneous voice and data communications y Two simultaneous voice conversations in the different FXS ports with different CODEC PCM A law PCM μ law G 723 1 G 729 G 729a G 729e G 728 G 726 iLBC and BV16 y Echo Cancellation y Voice Active Detection VAD y DTMF detection and generation y Comfort Noise Generation CNG y Support V 90 fax and modem servi...

Page 7: ...Requirements Personal computer with the following minimum system requirements note that the minimum requirements may vary by Cable Company IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24MB 32MB preferred Operating System Windows 2000 XP VISTA Mac OS 7 6 1 or higher Available Disk Space 125MB 50MB Video VGA or better SVGA preferred VGA or better...

Page 8: ...egistration and Baseline Privacy initialization ON ON ON ON X X X Operational NACO ON DOCSIS Start up Operation ON FLASH FLASH OFF X X X Operational NACO OFF FLASH FLASH FLASH FLASH FLASH X X Wait registration with all DS and all US Lights Flash sequentially from the right to left Minimum duration 3 seconds X X X X OFF X X From 1 to 4 DS from 1 to 4 LEDs are ON From 5 to 8 DS From 1 to 4 LEDs are ...

Page 9: ...rnet Link TX RX Ethernet Traffic SW Download Operation ON FLASH FLASH ON X X X A software download and while updating the FLASH memory Rear Panel z TEL 1 and TEL 2 RJ 11 Phone set connector z GIGA ETHERNET Ethernet 10 100 1000BaseT RJ 45 connector z Reset Reboot CM z CABLE F Connector z 12VDC AC power socket z on off button Power on off switch 4 ...

Page 10: ... 5 mm length 10 mm There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting Note When wall mounting the unit ensure that it is within reach of the power outlet To do this 1 For THE CABLE MODEM ensure that the wall you use is smooth flat dry and sturdy and use the 2 screws holes 2 The unit can be to use solid concrete wall and or hard wood wall 5 ...

Page 11: ...he same wires your cable company uses to transport video signals What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable industry standard DOCSIS Euro DOCSIS technology compatible with your cable modem The Internet Service Provider ISP Your cable company provides you access to an Internet Service Provider ISP The ISP is yo...

Page 12: ...______ MAC Address __________________________________________ Please verify the following with the cable company The cable service to your home supports DOCSIS Euro DOCSIS compliant two way modem access Your Internet account has been set up You have a cable outlet near your PC and it is ready for cable modem service Note It is important to supply power to the modem at all times Keeping your modem ...

Page 13: ...nnect your cable modem for the best possible connection Attaching the Cable TV wire to the Cable Modem 1 Locate the Cable TV wire You may find it one of three ways A Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc B Connected to a wall mounted cable outlet C Coming out from under a baseboa...

Page 14: ...into the power AC jack on the cable modem and the two prong plug into the AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the cable modem s back panel Make sure that the Ethernet cab...

Page 15: ...ected to the hub 10 100 1000BaseT Hub or Switch Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It can accept either a crossover or a stra...

Page 16: ...rectly from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the EMTA 2 If there is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the LINE jacks of the EMTA Connect a standard phone line cord directly from the phone fax machine answering machine caller...

Page 17: ...these steps is represented by a different pattern of flashing lights on the front of the modem Note All indicators flash once prior to the initialization sequence If all of the lights are flashing sequentially it means the EMTA is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or reset...

Page 18: ...Chapter 1 Connections and Setup Basic Status Web Page Group Basic LAN The screen will be shown as below This page displays the RF parameters the status of the EMTA and the interface parameters 13 ...

Page 19: ...ffers the hardware info for this device containing the system information MTA serial number firmware name and build time and so on Event Log This page records the event log for DOCSIS and PacketCable You can clear the logs by pressing the Clear Log button 14 ...

Page 20: ...Chapter 1 Connections and Setup CM State You can find the EMTA state on this page 15 ...

Page 21: ...l Scan To speed up the modem s first time startup enter known downstream frequency and or upstream channel ID information here Then click Apply and Reboot button to start scanning the cable network beginning with the values supplied here 16 ...

Page 22: ...ge of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV and surf the Internet at the same time A Absolutely Q Can I run more than one computer on the modem A Yes a single cable modem can support up to 32 computers using Ethernet connectivity Q What do you mean by Broadband A Simply put it means you ll be getting information thro...

Page 23: ... be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it z Check to see that you are using the right type of Ethernet cable The modem won t register a cable connection Online light not on continuously z If the modem is in Initialization Mode the ONLINE lights will be flashing Call your Cable Company if it has not completed this 5 step proce...

Page 24: ... in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect this equipment in...

Page 25: ...00BaseT or 1000BaseT LAN cable F Connector A type of coaxial connector labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the cable modem IP Address A unique ...

Page 26: ...0 A3 Australia plug MV18 Y120150 B2 United Kingdom plug MV18 Y120150 C4 Korea plug MV18 Y120150 C5 Europe plug Please do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays in service for your product Thomson Inc 101 W 103rd St INH700 Indianapolis IN 46290 USA 21 ...

Page 27: ...ered Marca s Registada s Photos and features subject to change without notice For more information Thomson 46 quai Alphonse Le Gallo 92100 Boulogne Billancourt France Tel 33 0 1 41 86 50 00 Fax 33 0 1 41 86 56 59 www thomson broadband com ...