P14
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There may be various reasons for the abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact the dealer or the local Service Hotline. Do NOT open the receiver cover. It
may cause a dangerous situation and the warranty will g
Problem
Possiblecause
Whattodo
Stand-by indicator do not
light up
Mains lead unplugged/
multipoint connector
switched off
Front panel switch is in
OFF position
Check mains lead /switch
multipoint connector on
Set front panel switch to
ON position
No signal found
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external feed
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/ connect
external feed
No picture or sound on TV
Input is not selected on
your TV
TV or VCR are not connected
to main
Bad cable connection
Switch to correct TV input
Check mains lead
Firmly plug in cables between
receiver and TV
Scrambled channel
message
Channel is scrambled
Select alternative channel
No response to
remote control
Receiver off
Handset not aimed correctly
IR sensor obstructed
Hand set batteries exhausted
Plug in and turn on plug
Aim handset at IR sensor
Check for obstructions
Replace handset batteries
Forgotten channel lock code
Contact local Service Hotline
or send email to our Support
via www.thomsonstb.net
Forgotten menu lock
code
Contact local Service Hotline
or send email to our Support
via www.thomsonstb.net
After moving the receiver
to another room you are
no longer able to receive
digital reception
The aerial feed former new
point may come through a
distribution system which
may reduce the digital signal
now received by the box.
Try a direct feed from
the antenna
Record not performed
The USB storage device is
not connected
There is no free space on the
storage device
The USB storage device
format is not supported
Make sure a storage device
is connected.
Delete some data from the
storage device and try again.
Make sure your USB storage
device is formatted in FAT or
FAT32 file system.
